C004987 Technician (Digital Communications Services) (CTS) - TUE 21 Jul

Deadline Date: Tuesday 21 July 2026

Requirement: Technician (Digital Communications Services)

Location: Sigonella, IT

Full Time On-Site: No

Time On-Site: 80%

Total Scope of the request (hours): 700

Required Start Date: 1 September 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO COSMIC TOP SECRET

Duties & Role:  

• Identifies and resolves minor design issues.
• Identifies alternative design options and seeks guidance when deviating from established design patterns.

Network design

• Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure.
• Follows organisational architectures and standards.

Systems integration and build

• Conducts tests as defined in an integration test specification and records the details of any failures.
• Analyses and reports on integration test activities and results.
• Identifies and reports issues and risks.

Network support

• Contributes to the operational configuration of network active devices.
• Assists in the investigation and resolution of problems originating from network infrastructure
• Assists with specified maintenance procedures for Siemens telephone switchboard, Desk/DECT phone, VoIP/VoSIP phones.
• Set up and manage the AV infrastructure for digital meetings and events; from AV equipment to streaming and recording;
• Write, plan and execute a full AV implementation plan in alignment with customers, providing excellent customer service and communication;
• Prepare and manage a (mobile) streaming studio including videowalls, greenscreen, etc.;
• Create and write a technical plan and Run of Show for larger digital/hybrid conferences and events;
• Instruct and supervise a technical team during larger digital/hybrid conferences and events;
• Design and create jingle's, banners, and other digital signage required for digital events and meetings;
• Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events;
• Provide first level support and troubleshooting for customers experiencing issues with conference  scheduling, video bridging, recording etc.;
• Identify, verify and diagnose suspected trouble AV/VTC Resources and Services through monitoring;
• Ensure corrective actions are taken under direction of NDW Engineers (VTC);

Specific Working Conditions: Work will be on site; out of business hours support may be expected. Strong Customer Oriented skills are required. On site, in presence assistance during ongoing meeting will be required to quick fix any issue. Hardware deployment to users office duties.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
• At least two years in working at an International or multinational organization.
• At least two years' experience in managing Cisco Local Area Network devices and end user devices.
• Experience in troubleshooting and configuring Polycom VTC devices.
• Experience in setup and operating Audio/ visual devices to support indoor and outdoor events.