Career opportunities: IT Specialist Engineering

Introduction

KLM is looking for an innovative Senior IT Specialist with deep expertise in Microsoft 365 Copilot, Copilot Studio, and agentic AI technologies. In this role, you will be the technical authority and architect for next-generation AI productivity tools within our collaboration domain. You will design and implement AI-driven solutions  that transform how our employees work, and guide our organization in adopting these tools effectively and securely. As the in-house Copilot expert, you act as a bridge between cutting-edge Microsoft AI capabilities and KLM’s business needs, ensuring we leverage AI assistants to work smarter across the company. This position reports to the Manager of Collaboration and will collaborate closely with IT infrastructure, security, and business units to drive KLM’s digital workforce transformation. 

What are you going to do?

Key Responsibilities:

•Architect & Implement AI Solutions: Design and supervise  Microsoft 365 Copilot and Copilot Studio solutions to streamline business processes and workflows. Design  custom AI agents and integrations that address KLM’s operational challenges, ensuring solutions are scalable, secure, and high-performing.
•Technical Leadership: Serve as the subject matter expert on Copilot technologies. Provide architectural guidance and best practices for integrating AI services (like Azure AI) with KLM’s existing systems. Mentor junior engineers and IT colleagues in developing and deploying AI-powered features.
•Collaboration & Advisory: Work closely with cross-functional teams (business units, Data & Analytics, Security, Legal) to identify opportunities where AI agents can add value. Translate business requirements into AI technical solutions, and tailor Copilot/AI capabilities to various departments (e.g., finance, operations, customer service).
•Governance & Compliance: Establish guidelines for responsible AI usage within the organization. Ensure all Copilot and AI agent solutions comply with KLM’s security, data privacy, and compliance standards. Continuously monitor and optimize AI tools for safe and efficient use.
•Training & Enablement: Develop documentation, demos, and workshops to train employees on using Microsoft 365 Copilot features effectively. Champion a culture of innovation by showcasing AI success stories and conducting sessions on prompt engineering and AI best practices for power users and IT support teams.

Where do you land?

You will join a dynamic and international team within the IT department at KLM, based at our headquarters in Schiphol-Rijk. You will collaborate with various internal and external stakeholders, including project teams, suppliers, and business partners, to successfully complete your projects.

Your profile

Als IT Specialist Engineering ben je verantwoordelijk voor de operationele continuïteit van specifieke platformen en componenten. Je zorgt voor de installatie, configuratie en optimalisatie van de ICT-infrastructuur, zodat bedrijfsprocessen optimaal ondersteund blijven en de ICT-omgeving zowel op korte als lange termijn voldoet aan de gestelde eisen. Je maakt het verschil door technische problemen op te lossen en je kennis over te dragen aan collega’s.

Daarnaast:

• implementeer je wijzigingen in de ICT-infrastructuur om bedrijfsprocessen optimaal te ondersteunen;


• analyseer je incidenten en verstoringen en help je bij het herstellen van de continuïteit van bedrijfsprocessen;


• werk je samen met verschillende afdelingen aan verbeterinitiatieven en draag je bij aan kennismanagement;


• ondersteun je de uitvoering van projecten en bewaak je voortgang, budget en planning;


• lever je een inhoudelijke bijdrage aan het opstellen van investeringsvoorstellen en kostenbesparingsinitiatieven.