Client Service Specialist

ESSENTIAL JOB FUNCTIONS

- Responds to orders, general client inquiries, invoice questions and client complaints.
- Resolves issues with orders, delivery dates or service.
- Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Other duties as assigned

PHYSICAL REQUIREMENTS

Job may require extended sitting or standing, use of standard office equipment.

OTHER SKILLS/ABILITIES

- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task

EDUCATION REQUIREMENTS

- High School Diploma or GED
- 0-2 years experience client service experience
- 0-2 years experience airfreight operations

CERTIFICATIONS AND LICENCES

- Professional certification may be required in some areas