Cloud Computer Analyst

Job Summary

Under the general direction of the Manager of Systems Administration, provides Tier-3 support related to server and related infrastructure. Responsible for adopting cloud computing technologies, infrastructure, and applications to meet the organizations requirements. Cloud computing is a model of IT deployment whereby a provider delivers an IT solution as platform virtualization (Platform as a Service, PaaS); or as an application to customers for use as a service on demand (Software as a Service, SaaS); or infrastructure/resources (Infrastructure as a Service, IaaS). Competent to work at the highest technical level of all phases of cloud computing activities. Provides guidance and training to less experienced IT professionals. Responds to calls escalated by IS support teams. Serves as a technical lead in IS projects. Leads the planning, design and engineering of enterprise-level infrastructure and platforms related to the virtual computing environment to include the adoption of new tools and procedures. Troubleshoots/replaces broken systems as appropriate. Represents IS in meetings regarding technical projects, issues, and initiatives.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Years of Experience: 7 Years of experience in  systems engineering /infrastructure development

Substitutable Education & Experience: Experience can be substituted with a Bachelor's Degree and 5 years of experience.

Required Certifications/Licensure: None.

Required Training: Proven experience supporting Windows-based servers;

Deep understanding of virtualization technologies and best-practices including, but not limited to, VMware and Citrix environments;

Extensive knowledge of highly available (HA) and fault tolerant (FT) systems;

Knowledge of commonly used concepts, practices, and procedures related to server administration;

Outstanding hardware/software troubleshooting skills;

Enterprise support experience in a large environment;

Experience designing, managing, and supporting Microsoft Active Directory domains.

Essential Functions

• Proactively ensure the highest levels of systems and infrastructure availability.


• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with application analysts to implement those fixes.


• Develop and drive disaster recovery (DR) strategy.


• Responsible for the design and deployment of virtual server hosts, guests, and applications.


• Conceptualize and design next generation data center virtual infrastructure, server, networks, storage (SAN/NAS), cloud, load-balancing, and server lifecycle management.


• Assists with annual budget planning.


• Serves as technical lead on enterprise-level technologies.


• Identifies solutions that would benefit LMC and assists with building a business case for them.


• Provides Tier-3 troubleshooting for the organization.


• Assists with design and architecture of new technologies/solutions.


• Communicates directly with IS management and business unit leaders on IS-related projects, issues, and initiatives.

Duties & Responsibilities

• Attends business and technical meetings as appropriate.


• Installs, configures, and maintains organization's server, storage, and Microsoft Active Directory infrastructures.


• Supports hospital based and remote users.


• Maintains an optimistic, professional, career-oriented demeanor, exemplifies excellent customer relations toward patients, visitors, physicians, and coworkers.


• Holds themselves accountable for conformity to Service Excellence Policy and "House rules."


• Performs related and such other duties as may be assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.


• Must provide detailed documentation on systems, projects, issues, etc.


• Relies on instructions and pre-established guidelines to perform the functions of the job.


• Participates in professional development activities and periodically attends continuing education courses.


• Mentors and assists in developing the technical skills of less experienced peers.  Share ideas, projects and best practices to help create a collaborative, team oriented work environment.


• Maintains library of documentation to support server infrastructure and related systems.


• Performs all other duties as assigned.