Collection Agent (Credit)

FlexAuto is growing rapidly, and we are looking for a Collections Agent to join our team in our offices at Rome, Italy. This is a unique career opportunity within the fastest growing Greek scale-up company and one of the fastest in Europe.

Who We Are

FlexAuto is more than a car leasing company. We redefine the way consumers own a car by offering flexible and accessible terms and an all inclusive premium service. Our aim is to elevate the car leasing field and pave the way for the future of mobility in Greece, Italy, Cyprus, Mexico and across the globe.

People at FlexAuto

We are constantly looking for curious and ambitious minds that are eager to be part of an exciting journey and a very strong professional team, so if you are ready to kick off your career at one of the most promising European start-ups, join us!

Position Summary

As a Collection Agent (Credit), you will be responsible for maintaining excellent client relationships while safeguarding FlexAuto's profitability through efficient debt collection. This role requires strong analytical, communication, and negotiation skills, as you will be engaging with clients regularly to recover outstanding payments. The position also includes handling inactive clients, customers who have pending balances but are no longer active users of our services.

Responsibilities

• Engage with clients via phone and email to resolve billing discrepancies and facilitate the collection of overdue payments in a timely and professional manner.
• Send payment reminders, follow up on outstanding invoices, and negotiate payment plans with clients to ensure that debts are recovered while maintaining a positive customer experience.
• Verify discrepancies in client accounts and resolve billing issues to ensure all payments are accurately reflected in the system.
• Generate financial statements and reports that track and detail the accounts receivable status and outstanding payments.
• Monitor overdue accounts and escalate issues to senior management when necessary.

• At least 2 years of proven working experience as Accounts Receivable or Credit Collection Clerk.
• Solid understanding of credit collection practices, basic accounting principles, and collection regulations.
• Experience in negotiating payments and handling customer objections in a professional and effective manner.
• Data entry skills along with a knack for numbers.
• Hands-on experience in operating spreadsheets.
• Previous experience with ERP and CRM systems will be considered an asset.
• B2-level English language proficiency - written and verbal
• High degree of accuracy and attention to detail.

• Opportunity to work in one of the fastest growing scaleups.
• A working environment with an amazing culture that is based on Respect, Fairness, and Transparency
• Free coffee and beverages
• Ongoing training and development
• Competitive salary and bonus scheme

All applications will be treated in utmost confidence and will only be seen by members of our recruitment team.