Community and Social Manager (Type 7)

Description:
ERG Media is seeking a Community and Social Manager to act as the human voice of Type 7 across our digital platforms. We don't just want a reactive moderator; we want someone to proactively activate our distribution, drive audience engagement, and take ownership of our email newsletters.

Working closely with our Business Lead and Head of Operations, you will be responsible for reintroducing a first-person, intelligent presence in our comments and DMs, ensuring our community feels seen and engaged. Crucially, you will navigate our complex legal and brand compliance guidelines on a daily basis. A typical day involves scheduling social distribution via platforms like Later, writing and formatting the weekly newsletter via Klaviyo, actively interacting with our audience, flagging high-value community interactions for the wider team, and coordinating digital product drops for our D2C Shopify store.

Requirements:

• Proven experience managing large-scale, high-engagement social media communities, ideally in the luxury, design, or automotive sector.
• An impeccable sense of tone. You understand how to engage with a sophisticated audience using wit, intelligence, and cultural literacy.
• An understanding of—or absolute willingness to strictly learn—complex brand compliance (e.g., navigating our strict legal directives regarding aftermarket parts and unauthorized tuning crests).
• Experience writing, formatting, and distributing engaging email newsletters (Klaviyo experience is highly preferred).
• A keen eye for analyzing social performance, working alongside our performance marketing team to optimize Meta CAC/ROAS and shift engagement tactics accordingly.

Benefits:

• The chance to speak directly to a highly engaged, massive global audience of enthusiasts and tastemakers (640k+ on Instagram alone).
• A hybrid role based in our beautiful Milan office.
• Close collaboration with our creative, editorial, and operations leadership across Europe.
• The opportunity to drive real commercial impact across our D2C and B2B channels.