Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the Role

The Concierge plays a pivotal role in creating memorable guest experiences by providing personalized, knowledgeable, and intuitive service.
This position represents the heart of the hotel’s connection to the destination, supporting guests with recommendations, arrangements, and bespoke experiences while consistently upholding Four Seasons standards of luxury, professionalism, and genuine care.

What You Will Do

• Deliver a warm, attentive, and personalized guest experience at all times.
• Assist guests with information, recommendations, and arrangements related to dining, transportation, entertainment, cultural experiences, and local attractions.
• Create tailored itineraries and unique experiences that reflect guests’ preferences and expectations.
• Manage reservations and bookings for restaurants, events, tours, and services, both within the hotel and externally.
• Liaise with internal departments to coordinate guest requests and ensure seamless service delivery.
• Build and maintain strong relationships with local partners, vendors, and service providers.
• Anticipate guest needs and proactively offer solutions and enhancements.
• Handle guest inquiries, requests, and feedback with professionalism, discretion, and efficiency.
• Ensure accurate tracking and follow‑up of guest requests and special arrangements.
• Maintain a polished Concierge desk and up‑to‑date knowledge of hotel services, facilities, and local offerings.
• Support service recovery and resolve guest concerns in line with Four Seasons standards.
• Foster a collaborative, service‑driven environment within the Front Office team.

What You Bring

• Previous experience of 1-2 years in Concierge, Front Office, or guest services, ideally within luxury hospitality.
• Strong knowledge and passion for the local destination, culture, dining, and experiences.
• Fluency in English and Italian; additional languages are a strong advantage.
• Exceptional communication, interpersonal, and relationship‑building skills.
• A genuine passion for hospitality and creating memorable guest experiences.
• Strong organization skills with the ability to manage multiple requests simultaneously.
• Professional presentation, discretion, and attention to detail.
• Problem‑solving mindset with a proactive, guest‑centric approach.
• Flexibility to work shifts, weekends, and holidays.

What We Offer:

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Schedule & Location:

• Full-time position based at Hotel Danieli, Venice.
• Flexibility to work weekends and holidays as needed.
• You must possess the legal right to work in Italy