Country Quality Site Compliance Manager

Shape Quality Excellence at Epta

At Epta, quality is at the core of everything we do. We are looking for an experienced Country Quality Site Compliance Manager to lead our quality strategy and compliance activities at the Casale Plant.

This is a key leadership role for a quality professional who combines strong technical expertise with a passion for continuous improvement, customer satisfaction, and team development.

Your Mission

As the Voice of the Customer, you will ensure the highest standards of product and process quality while driving compliance, operational excellence, and continuous improvement across the site.

Key Responsibilities

• Lead and maintain the Quality Management System, ensuring compliance with ISO standards and company procedures
• Manage internal and external audits, certification processes, and quality documentation
• Monitor quality KPIs and drive performance improvements
• Lead root cause analysis activities and corrective/preventive action plans (CAPA)
• Manage customer complaints and ensure timely resolution
• Define and improve quality standards, controls, and risk management processes
• Oversee supplier quality performance and implement improvement initiatives
• Manage the quality budget and monitor cost-of-quality indicators
• Lead, motivate, and develop the local Quality team
• Partner closely with customers, suppliers, headquarters, and key stakeholders
• Support process optimization, innovation, and digital transformation initiatives

What We're Looking For

• 7+ years of experience in Quality Management within a manufacturing or industrial environment
• Previous leadership experience, ideally in an international organization
• Strong knowledge of Quality Management Systems, audits, root cause analysis, and continuous improvement methodologies
• Experience managing quality KPIs, supplier quality, customer complaints, and quality-related budgets
• Degree in Engineering or equivalent technical background
• Fluent Italian and good command of English
• Good knowledge of SAP and Microsoft Office
• Strong leadership, problem-solving, and stakeholder management skills
• Willingness to travel within Italy and internationally

Nice to Have

• Experience in the refrigeration, HVAC, or industrial equipment sector
• Familiarity with refrigeration cabinets and related manufacturing processes

Why Join Epta?

Joining Epta means becoming part of an international organization committed to innovation, quality, and continuous improvement. You'll have the opportunity to influence strategic decisions, lead a talented team, and contribute directly to delivering outstanding products and customer satisfaction across our business.