CRM Data Analyst

As CRM Data Analyst, you will support the team in the creation of cross-Brands and cross-Channels client behavior analysis and reporting. The resource will join the Client Engagement Department and will share, with colleagues, data and insights on the client's behavior.

Responsibilities

• Prepare reports and analyses on customer acquisition behavior and interactions with marketing initiatives, e-commerce websites, events, and Clienteling activities
• Provide ad hoc data analysis on specific KPIs using data visualization tools or SQL queries
• Be in contact, and share data, with regional offices (Europe, America, and APAC) and other HQ departments with the aim of effectively communicating insights regarding client behavior
• Monitor and update existing CRM reports.

Requirements

• Experience of 1 year in a similar role
• Degree in Economics/Marketing/Engineering
• Advanced knowledge of Excel
• Familiarity with data visualization tools (e.g.Tableau/ PowerBI)
• Familiarity with SQL language will be considered a plus
• Analytical abilities with the capacity to translate results into actionable business insights
• Organization, ability to respect deadlines, proactivity, problem solving attitude and attention to details