CS Software Engineer

Looking to join an innovative, global and evolving business? Look no further – Dematic is hiring! We are a leading global supplier of integrated automated technology, software and services to optimise the supply chain and we are thrilled to offer an exciting opportunity for a Software Engineer to join our Software Customer Service (CS) team in Cernusco sul Naviglio, Italy. As CS Software Engineer, you will be the vital link between our customers and our technical experts, providing exceptional remote support via phone and remote desktop connections. You'll also have the opportunity to engage in on-site assignments up to 25-30% of the time, ensuring that our clients receive the highest level of service. If you're eager to enhance your technical skills and grow within the realm of software applications, while advancing in the intralogistics field, we want to hear from you!

What we offer:

• Career Development

• Competitive Compensation and Benefits

• Pay Transparency

• Global Opportunities

Learn More Here:

Tasks and Qualifications:

You Will Be Responsible For:

• Acting as 2nd line support to our customers.

• Coordinating incoming service tasks.

• Troubleshooting Java, JEE and C# code, identifying bugs and preparing software patches.

• Pro-active maintenance of the current installations.

• Development of change requests.

• Performing software upgrades.

• Helping the customers with server and database upgrades.

• Analysing problems and Investigating performance issues.

• Delivering detailed reports of each intervention.

• Adding to our knowledge base.

• Being part of the 24/7 support team ("On Call" support).

• Interacting with the other service teams in Dematic.

What We Are Looking For?

We're seeking a team player with a positive attitude and strong communication skills. You're dedicated to solving problems thoroughly, putting the customer first. You're also open to occasional out-of-hours work and on-site visits, ensuring we meet our clients' needs seamlessly.

Required Experience and Qualifications:

• Educated in ICT, Electro-mechanics, Automation or related disciplines.

• Experience in software development using the following technologies: Java, JEE, C#, .Net, WinForms, Oracle, Microsoft SQL Server, Microsoft Windows Server, Git.

• Basic IT administration knowledge such as user management, remote desktop connection, event viewer, etc.

• Hands-on experience in software lifecycle management.

• Experience in Testing, Deployment, Server and Database installation.

• Experience in acting as 2nd or 3rd line support.

• Knowledge of warehouse automation and intra-logistics is a beneficial.

• Hold a valid driving license.

• Full working proficiency in both Italian and English languages.

About Us

KION Supply Chain Solutions (KION SCS) is an operating unit of the KION Group, consisting of the two strong and successful brands Dematic and DAI. Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. The company is headquartered in Atlanta with engineering centers, manufacturing facilities and service centers located in more than 25 countries, and also owns the software company, Digital Applications International Limited (DAI).

DAI, acquired by Dematic in 2020, specializes in logistics automation solutions with offices in the US, UK and Switzerland.

The KION Group is among the world’s leading suppliers of industrial trucks and supply chain solutions and has a global network of more than 42,000 employees. Its portfolio encompasses forklift trucks and warehouse trucks, as well as integrated automation technology and software solutions for the optimization of supply chains. Across more than 100 countries worldwide, the KION Group’s solutions improve the flow of material and information within factories, warehouses, and distribution centers.

Our Linde and STILL forklift brands serve the premium industrial truck segment. Dematic is a global leader in automated material handling. Together, we are shaping the future and are among the best in our industry.

Our culture is driven by our shared KION Group values – integrity, collaboration, courage and excellence.