Customer Relations Specialist

Serioplast, a global leader in rigid plastic packaging, is looking for a Customer Relations Specialist to join our Commercial Team at our Global Headquarters in Seriate (BG). 

What will you do?

• Handle simple quotations (e.g. new packaging, new master, freight, samples, etc.) that do not require Capex, with Key Account Executive approval
• Perform condition analyses and simulations for more complex quotations to optimize pricing, later validated by the Key Account Executive
• Periodically update price lists in all their components (resins, masterbatch, pack & freight, Forex, etc.)
• Upload price lists and sales orders into SAP
• Collect information on cost increases (raw materials, energy, HR, etc.) to assess potential price reviews
• Act as Customer point of contact for ordinary commercial activities
• Know, suggest updates to, and monitor the correct application of contractual clauses
• Supervise product and packaging changes ensuring coherence with sales conditions
• Perform periodic analyses on rebates vs. sales, sold volumes vs plan, depreciations, return on investments, and other financial metrics
• Elaborate, analyze and monitor relevant KPIs aimed at maximizing sales margins (e.g. sold vs. planned, master usage, material yield, packaging rotation, number of mould/color changes, safety stock, obsolescence, forex, end-of-line, non-conformities, inflation, etc.)
• Collaborate with Key Account teams in drafting commercial budgets and analyze order history to ensure accurate forecasts
• Coordinate with Manufacturing Plants to gather feedback on production trends and refine forecasts
• Assist in brainstorming sessions with Clients to identify cost-saving opportunities

• Good knowledge of the FMCG sector
• Good knowledge of supply chain processes
• Good understanding of business economics
• Strong applied knowledge of ERP systems (preferably SAP)
• Excellent knowledge of English
• Accountability, Problem-solving, Resilience, Team Play
• Associate’s or Bachelor’s degree or equivalent experience
• Minimum 3 years of experience in a Sales Office role within a manufacturing environment

Sounds like a fit? We’d love to hear from you!
Want to know more about us? Check out Who We Are and discover what makes us unique!

Upon sending their application, the candidate grants specific consent to the processing of personal data, in accordance with current legislation on privacy. The privacy policy is available at the following link: https://www.serioplast.com/contents/10_Privacy_E-Recruitment_en.pdf Serioplast is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.