Customer Service Representative

Job Description:

Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Basic knowledge of the job. Applies acquired job skills and procedures to complete assigned tasks. Semi routine tasks and recognizes the occasional need to deviate from standard practice. Requires instructions on new tasks and general supervision. Typically requires a minimum of 1-2 years of related experience.