Customer Service Representative

# Innovation # Teamwork # Initiative are our common values. If you are looking for a meaningful challenge in a well-established and fast-growing international company – then join us and help us grow our teams that save lives everyday.

We are a dynamic and constantly growing company. As a result, we are looking for a high motivated Customer Service Rep (f/m/d). You will have to provide front-line support for customer inquiries. You will serve as the in-house resource for the sales operations as well.

• Respond to customer inquiries by taking and processing customers’ orders
• Utilize company systems and processes (SAP) to enter sales orders, conto visione orders and consignment replacements, confirm inventory availability, develop customized defaults for each customer
• Process Returned Merchandise Authorizations (RMAs)
• File customer complaints
• Maintain excellent customer relations
• Manage Travel Stock program, ensuring compliance with Quality System
• Maintain customer databases

• Bachelor’s degree preferred, in Business, Marketing or related field. High School graduate with previous Customer Service, Sales or other relevant experience may be considered

• Minimum 2 years Customer Service experience or a combination of education and relevant experience
• Strong oral and written communication skills required, particularly telephone skills
• Competence with Microsoft Office (Outlook, Word, Excel and Power Point) and SAP or similar ERP system.

• Good level of written and spoken English

• Permanent and full-time position
• Flexible working hours and possibility to work in home-office
• The ability to work among a professional, dynamic and vibrant global team with friendly, highly qualified colleagues
• The opportunity to be at the forefront of technology that is revolutionizing the treatment of some of the world's most devastating diseases
• Employee stock purchase plan
• Sport Benefit
• Meal voucher

At Penumbra we care about your qualifications and not about your gender, ethnicity, religion, sexual orientation, or age. We want you on our team, if you’re skilled and a good match for our culture of collaboration.If you want to know more about Penumbra’s commitment to being an equal opportunity employer, please take a look at our AAP-Policy-Statement .If you are interested in this position, please do not hesitate to apply now . For an initial exchange, please contact the HR team per email ( [email protected] ).