Customer Service Specialist

Who we are

At OPENLANE, we make wholesale easy so our customers can be more successful. We're a technology company, building the world's most advanced - and simple - digital marketplace for used vehicles. We're a data company, helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovative company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. OPENLANE offers its customers the best digital marketplace for used cars in Europe. Our B2B clients enjoy operational excellence when working with us.

Our Values

• Driven Waybuilders: We pursue challenges that inspire us to build, create and innovate.
• Relentless Curiosity: We seek to understand and improve our customers' experience.
• Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
• Fearless Ownership: We deliver what we promise and learn along the way.

What are we looking for?

We’re looking for a proactive and customer-oriented Customer Service Specialist to support the Seller side of our operations. In this role, you’ll be the first point of contact for our customers, guiding them through every step of their journey, from registration to post-purchase support and helping us build lasting relationships.

You’ll be part of a dynamic, international team where your communication skills, commercial mindset, and attention to detail will make a real impact. Your goal? To deliver a seamless and positive customer experience to keep our local seller up to speed supporting their daily operations.

What will you do?

• Act as the central point of contact for our customers, managing communication across phone, email and chat.
• Work fully in Salesforce to track, manage, and resolve customer interactions according to internal workflows.
• Support already existing local Sellers in their daily operations by following up on auction results, increasing conversion rates while ensuring a smooth after-sales process.
• Upsell our solutions by identifying customer needs and presenting relevant value-adding services.
• Build and maintain strong relationships with customers to increase satisfaction and retention, while guiding them on strategies to grow their sales volumes.
• Spot commercial opportunities and proactively advise clients on how to maximize transactions with us.
• Use strong business intuition and a consultative approach to provide useful, tailored advice that drives customer growth.
• Collaborate with internal Centers of Excellence (CoEs) to resolve issues and follow up on complex cases.
• Monitor ongoing requests, identify recurring problems, and suggest improvements to enhance both service quality and commercial performance.
• Contribute to process optimization and customer experience initiatives within the team.

Who are you?

• You are fluent in Italian and English, both spoken and written. This is essential for supporting our diverse customer base. A third European language is a plus.
• You’re confident using a PC, proficient in MS Office. Experience with CRM systems (Salesforce or other) is a plus.
• You enjoy engaging with customers and bringing a positive, solution-oriented attitude to every interaction.
• You understand the importance of customer satisfaction and know how to spot opportunities to grow relationships.
• You remain calm and focused under pressure and are motivated by achieving results.
• You thrive in a collaborative, international environment and enjoy working with colleagues from across Europe.
• You have some previous experience in customer-facing role.

What's in it for you?

OPENLANE Europe can give your career a boost and offers you a challenging position in a rapidly changing environment. In return for your dedication and added value you receive a competitive salary and extra-legal advantages such as:

• Yearly bonus plan.

• Competitive salary.
• Opportunity to work in a highly dynamic, international, and innovative environment.
• Hybrid working and flexible hours.
• Comprehensive benefits package depending on the country of employment.
  
  

Are we the perfect match?

Can you fulfill this vital function within our digital marketplace?

• Are you dedicated and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?
  
  

Then GO FOR IT and bring your career to the next level!
Send us your CV and motivation letter and become part of the OPENLANE team and contribute to a high performing culture. 

OPENLANE is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.