Customer Service Specialist (m/w/d) maternity cover

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Customer Service Specialist (m/w/d) maternity cover

Date: May 31, 2024

Location:

Milan, IT

Remote Work: 3-5 days

At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

Job Overview

The Customer Service Specialist (equipments) is responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery.

Job Responsibilities and Essential Duties

A list of the main responsibilities and percentage of time spent in each responsibility or group of responsibilities:

A (80%):

• Order management in the ERP system
• Sending of purchase orders to vendors (intercompany or third parties)
• Delivery time monitoring interacting with vendors
• Monitoring and managing deliveries to the customer
• Sales orders invoices creation and support in solving eInvoicing issues
• Support to finance department for solving issues linked to purchase orders and sales orders
• Manage any product return process following the reverse process from customer to the warehouse

B (20%):

• Contribute and encourage an atmosphere of continuous improvement by championing the OE strategy
• Collaboration with the IT department for any changes to the ERP that may be necessary to streamline the management of the order management process
• Responsible for ensuring the consistency, efficiency and effectiveness of the distribution chain process, acting as a link between the purchasing, logistics, order management and sales functions
• Interface with Sales & Marketing colleagues during periodic meetings, to analyze ongoing projects, any points for improvement and propose solutions (maintain a high standard of communication and reporting on projects progress)
• Oversee operations and deliveries, focusing on effective order fulfillment to continuously delight our customers
• High School Diploma

Required Knowledge, Skills and Abilities

• Fluent Italian and basic English
• Microsoft Office package (especially Excel)
• SAP
• Strong phone contact handling skills and active listening
• Familiar with CRM systems
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize and manage time effectively
• Adaptability and Proactivity
• Team Oriented
• Open minded
• Kindness in interpersonal relationships
• Stress management capability

About us

Getinge is on an excitingtransformation journey constantly looking for new ways to innovate together with our customersto meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to beCO2 neutral by 2025.We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supportstheirpersonal development andcreativity.Our passionatepeople hold our brand promise ‘Passion for Life’ close to heart.

Ifyoushareourpassionandbelievethatsavinglivesisthegreatestjobinthe world,thenwelook forwardtoreceivingyourapplication and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.