Customer Success Specialist

Job Title: Customer Success Specialist

Department: Sales

Role Objectives:

• Accelerate the sales process by demonstrating to customers the immediate value of our solutions and services.
• Sense of urgency to achieve objectives.
• Maximize the number of deals closed in a short time, emphasizing the effectiveness and uniqueness of our SaaS offerings.

Main Responsibilities:

• Effective Contact: Establish effective relationships with customers to quickly understand their needs and guide them toward appropriate solutions.
• Proactive Approach: Anticipate potential customer requests/requirements by proposing effective and valuable solutions to transform them into growth and optimization opportunities.
• Customer Goal Focus: Understand each customer's needs and then help them use the solution or service to achieve their goals.
• Rapid and Focused Assistance: Provide targeted assistance on using our platform, emphasizing how our software can meet the customer's specific needs.
• Collaboration: Work dynamically with the Marketing and Development departments to identify effective strategies and present valuable proposals.
• Customized Sales Strategies: Utilize innovative sales approaches, such as Challenger Sales, to challenge customer perspectives and accelerate purchasing decisions.
• Feedback for Rapid Innovation: Gather customer feedback to quickly inform the development team about potential product improvements or adjustments.

Additional Duties:

• Identify and qualify new business opportunities in Austria, aiming for rapid conversion of leads.
• Close business agreements quickly, optimizing sales cycles.
• Monitor sales performance and create detailed reports using CRM systems and enabling technologies effectively.
• Work in a dynamic and fast-paced environment, continuously adapting to market needs.

Qualifications:

• Experience in Customer Success roles or similar, preferably in a SaaS context.
• Self-motivation and focus on achieving goals.
• Strong communication, persuasion, and negotiation skills.
• Ability in critical thinking, analysis, and problem-solving.
• Results-oriented and customer satisfaction-driven.
• Proficiency in using computer tools and CRM systems.
• Good knowledge of English to interact in an international context.