Dispatch Technician *

The Role

The Dispatch Technician for Onsite Support Services (OSS) collaborates within the Global Service Management team to guarantee the successful provision of in-office technology support. This role involves providing on-site technical assistance to colleagues, resolving hardware and software issues that cannot be addressed remotely. Moreover, the Dispatch Technician ensures the efficient configuration of technical workspaces and distribution of hardware and IT peripherals.

This position is specifically aligned with a set of Technology Services within the Service Management & Governance group. The primary responsibility is to achieve the successful delivery of services in compliance with WTW standards and contractual agreements with partners. This ensures the fulfillment of business requirements and alignment with company and business segment strategies

The Requirements

• Minimum of 2-3 years’ experience as an onsite support technician for Local Services (On-site Support Services) Technology Services.
• Desired Qualifications, Microsoft Intune fundamentals and Microsoft Azure fundamentals
• Understanding of Information Technology Infrastructure Library (ITIL) principles for delivering standardized IT services.
• Travel within the local region will be required to provide in office technical support.
• Strong customer service and communication skills.
• Ability to adapt to changing technologies and user needs.
• Proven ability to resolve and set up hardware to include desktops, laptops, and technical equipment.
• Previous experience dealing with change delivery of local technical service teams.
• Previous experience of working with large service provider for delivery of effective solutions and services.
• Propagate a culture of excellence, openness, communication, and support.
• Assist in the ongoing development and implementation of solutions that are appropriate for the WTW environment.
• Apply technology awareness and associated management skills to guide Service partner and other team members to achieve their full potential.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find.

We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.