Dynamics 365 Customer Engagement Customer Insights

Job Title:

Job Description

• The candidate requires fluent English and Italian language skills to engage in business and technical conversations and workshops with customers.
• The candidate should be located in Italy.
• Has exceptional organisational skills and the ability to transition seamlessly between diverse tasks and stakeholders as priorities change.
• Expert knowledge in Dynamics 365 Customer Insights – Journeys: designing, troubleshooting and optimizing components, such as Journeys, Segments, Events, Insights, Lead Management, Email Templates, Consent Management, and more.
  • Experience with Dynamics 365 Customer Insights – Data would be highly desirable: supporting customer with designing data models, ingesting data from external resources, and importing it in Customer Insights – Journeys.
• Extensive experience with Power App development.
  • Design, customize, and administer UI and business logic using Power Platform.
  • Customize and administer UI and business logic.
  • Strong proficiency in developing, troubleshooting, and maintaining solutions and architecture of Dynamics
• Advanced knowledge of D365 CE enterprise level architecture and connecting with external systems.
  • Familiarity with integrating data from Dataverse, SharePoint, Azure, and other sources.
  • Develop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services.
• Strong ability to engage with key technical stakeholders and business decision makers.
• Demonstrated ability to deliver technical training and effectively resolve complex Power Apps issues and architectural challenges through strong analytical and collaborative skills
• Strong commitment to staying updated on modern engineering practices and tools.
• Experience in customer facing roles.

• Architect and Functional Consultant level Microsoft certifications are preferred.
• Experience with Copilot Studio or other AI technologies.
• Knowledge of data analytics.

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