Executive - Client Services

.

The Executive – Client Services will be responsible for:

• Serving as the primary point of contact for client inquiries, service requests, and issue resolution.


• Building and maintaining strong client relationships to ensure high levels of customer satisfaction and engagement.


• Coordinating with internal teams to address client requirements and ensure timely service delivery.


• Monitoring, tracking, and documenting client interactions, service issues, and resolutions through the relevant systems.


• Preparing client reports, presentations, proposals, and supporting client onboarding activities.


• Gathering client feedback, recommending service improvements, and providing regular updates on account status and service performance.

.

The ideal candidate should possess:

• A Bachelor’s degree in Business Management, Marketing, Information Technology, or a related discipline.


• Proven experience in client services, account management, customer support, or a similar role.


• Excellent verbal and written communication skills with strong stakeholder management capabilities.


• Strong organizational, multitasking, and time management skills with the ability to prioritize effectively.


• A proactive, customer-focused approach with strong problem-solving and interpersonal skills.


• Experience in the IT, SAP, consulting, or professional services industry will be an added advantage.


• Familiarity with helpdesk, CRM, or client management tools will be an added advantage.