Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Please note that this role requires 100% physical presence at our Lisbon location. Remote work arrangements, hybrid schedules, or telecommuting options are strictly unavailable under any circumstances. Candidates must be fully prepared to work on-premises at our Lisbon center.

Role Overview & Welcome

Are you fluent in Italian and looking to start a vibrant, international career in one of Europe's most sun-lit, culturally exciting capital cities? We are seeking enthusiastic, people-focused professionals to join our dynamic, multicultural team working directly from our Lisbon facilities!

Primary Daily Duties

As an Italian Customer Support Agent, you will be the front-facing ambassador for our brand, delivering exceptional service to our Italian-speaking customer base. Your everyday tasks will include:

• Customer Care Across Channels: Managing inbound inquiries through live web chat, phone calls, and email messages with professionalism, clarity, and care.
• Troubleshooting & Issue Resolution: Methodically diagnosing technical or account-related problems and walking users through effective solutions step-by-step.
• Accurate Record Maintenance: Tracking all client interactions, issue tickets, and feedback cleanly inside our centralized CRM software.
• Continuous Learning: Keeping your product knowledge up to date regarding new platform features, internal workflows, and help tools to provide accurate assistance.
• Target Achievement: Meeting and exceeding personal key performance metrics (KPIs) while maintaining the highest quality standards of service.

Candidate Qualifications

Language Requirements

• Italian: Fluent, high-level mastery in both written and spoken formats.
• English: Professional working proficiency (at least B2 level) for clear communication with international managers and corporate team members.

Core Competencies

• Interpersonal Excellence: Outstanding verbal and written communication skills, attentive listening habits, and a genuine passion for customer service.
• Technical Agility: The ability to navigate multiple computer databases, support channels, and web platforms simultaneously.
• Flexibility: A positive mindset toward working in a fast-paced environment with rotating shift schedules.
• Work Eligibility: Valid European Union citizenship or an active, full-time legal work permit valid for Portugal.

Compensation Packages & Living Options

We offer two customized compensation structures so you can choose the living setup that best suits your needs:

• Option A (Self-Arranged Accommodation): A gross monthly salary of €1,340 if you prefer to find, rent, and fund your own apartment in Lisbon.
• Option B (Company-Managed Lodging): A gross monthly salary of €1,060 paired with dedicated corporate housing.

Relocation Package & Extra Perks

• Flight Reimbursement: Complete financial coverage for your initial flight to Lisbon to support a seamless transition.
• Corporate Housing: A private bedroom in a shared, company-leased apartment (for employees selecting Option B).
• Covered Utilities: Full payment of routine household utilities—such as water, electricity, and gas—handled directly by the employer under the housing package.
• Professional Development & Culture: Fully paid initial training to set you up for success, clear internal advancement paths, and regular company-sponsored team events.

How to Apply

Ready to take the next big step in your career and start an exciting journey in Portugal? Click "Apply Now" to send over your updated resume written in English. Our talent acquisition team will review your details and reach out soon for an initial virtual screening!