Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

This role strictly requires 100% physical presence at our Lisbon headquarters. Please be aware that remote work, telecommuting, or hybrid schedules are completely unavailable under any circumstances. Selected candidates must be fully prepared to work on-location at our Lisbon facilities.

Position Summary & Welcome

Are you fluent in Italian and ready to kick-start a thrilling international career in one of Europe's most radiant, culturally rich capital cities? We are actively seeking driven, customer-focused professionals to join our high-energy, international team operating right here in Lisbon!

Core Responsibilities & Daily Tasks

As an Italian Customer Support Specialist, you will act as a frontline brand ambassador, ensuring our Italian-speaking clients receive exceptional assistance. Your day-to-day duties will revolve around:

• Multichannel Client Engagement: Responding to user inquiries across incoming phone calls, emails, and live chat with professionalism, speed, and care.
• Troubleshooting & Problem Solving: Methodically diagnosing technical issues or account-related inquiries, guiding customers step-by-step toward complete resolutions.
• CRM Logging & Documentation: Maintaining clear, precise records of customer communications, feedback, and open issue tickets within our central CRM database.
• Product Expertise: Staying up to date on software releases, diagnostic tools, and internal guidelines to offer accurate and reliable support at all times.
• Performance Metric Alignment: Meeting or exceeding your assigned key performance indicators (KPIs) while preserving our high standards of service quality.

Candidate Qualifications & Requirements

Language Proficiency

• Italian: Excellent, fluent mastery across both spoken and written communication.
• English: Professional working command (B2 level or higher) to communicate effectively with internal leadership and international team members.

Core Competencies

• Interpersonal Strengths: Superior verbal and written communication skills, attentive active listening habits, and an authentic, customer-first mindset.
• Digital Agility: The ability to multitask smoothly across several web applications, ticketing systems, and database tools simultaneously.
• Flexibility & Adaptability: A positive attitude toward working in a fast-paced environment, including readiness for rotating shift patterns.
• Right to Work: EU citizenship or a valid, full-time work permit that allows you to work legally in Portugal.

Compensation Packages & Accommodation Choices

We offer two customized compensation structures so you can select the living framework that best aligns with your preferences:

• Package Option A (Self-Managed Housing): A gross monthly salary of €1,340 if you choose to find, rent, and fund your own apartment in Lisbon.
• Package Option B (Company-Provided Housing): A gross monthly salary of €1,060 paired with dedicated corporate accommodation.

Relocation Assistance & Extra Perks

• Flight Reimbursement: Complete financial coverage for your airfare to Lisbon to ensure a smooth, stress-free move.
• Corporate Lodging: A private bedroom inside a shared company-leased apartment for employees choosing Package Option B.
• Utilities Included: Full employer payment of standard household utilities—including water, electricity, and gas—handled directly under the housing package.
• Career Growth & Culture: Fully paid initial training to set you up for long-term success, clear internal promotion paths, and regular company-sponsored team activities.

How to Apply

Ready to take the next big step in your career and start an exciting journey in sunny Portugal? Click "Apply Now" to submit your updated CV written in English. Our recruitment team will review your details and reach out shortly to set up an initial virtual screening!