Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

This role strictly requires 100% physical presence at our Lisbon facility. Please note that work-from-home alternatives, telecommuting, and hybrid schedule arrangements are completely unavailable under any circumstances. Hired candidates must be fully prepared to work on-premises in our Lisbon office.

Position Summary & Welcome

Are you fluent in Italian and eager to launch a rewarding international career in one of Europe's most energetic, sun-filled capital cities? We are searching for motivated, customer-oriented individuals to join our vibrant, multicultural team based right here in Lisbon!

Core Daily Duties & Expectations

As an Italian Customer Care Specialist, you will act as a primary representative for our brand, delivering high-quality service to our Italian-speaking customer base. Your day-to-day workflow will center around:

• Omnichannel Support: Handling user inquiries professionally and efficiently across incoming phone calls, email channels, and real-time live web chat.
• Troubleshooting & Technical Guidance: Methodically diagnosing account questions, technical issues, and service inquiries, walking customers step-by-step toward complete resolutions.
• CRM Data Entry & Tracking: Documenting clear, precise records of client communications, feedback, and open issue tickets within our centralized CRM system.
• Product Knowledge Mastery: Maintaining a deep understanding of software updates, internal policies, and diagnostic tools to offer accurate and reliable support.
• Key Performance Alignment: Consistently meeting or exceeding your assigned individual metrics (KPIs) while preserving our high standards of service quality.

Candidate Qualifications & Profile

Language Skills

• Italian: Excellent, fluent command across both spoken and written communication.
• English: Upper-intermediate working proficiency (B2 level or higher) for clear coordination with internal management and global team members.

Core Competencies

• Interpersonal Strengths: Superior verbal and written communication skills, active listening habits, and an authentic, customer-first approach.
• Technical Agility: The ability to navigate multiple web platforms, ticketing software, and CRM databases smoothly at the same time.
• Adaptability: A positive mindset toward working in a fast-paced corporate environment with a flexible, rotating shift schedule.
• Legal Authorization: Valid EU citizenship or a current, legal full-time work permit for Portugal.

Compensation Packages & Accommodation Plans

We offer two customized salary packages tailored to how you prefer to handle your living arrangements in Lisbon:

• Package Option A (Self-Arranged Accommodation): A gross monthly salary of €1,340 if you choose to find, secure, and fund your own apartment.
• Package Option B (Company-Managed Lodging): A gross monthly salary of €1,060 paired with dedicated corporate housing.

Relocation Assistance & Extra Benefits

• Flight Reimbursement: Complete financial coverage for your airfare straight to Lisbon to support a seamless relocation.
• Corporate Accommodation: A private bedroom inside a shared company-leased apartment (applicable under Package Option B).
• Covered Utilities: Full employer payment of monthly utility expenses—including water, electricity, and gas—handled directly under the housing package.
• Professional Growth & Culture: Fully paid initial training to set you up for long-term success, clear internal promotion paths, and regular company-sponsored team events.

Ready to Apply?

Prepared to build an exciting international career in sunny Portugal? Click "Apply Now" to submit your updated resume written in English. Our recruitment team will review your application and reach out shortly to arrange an initial virtual screening!