Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

This role requires 100% physical presence at our corporate office in Lisbon. Telecommuting, remote work, and hybrid scheduling options are strictly unavailable under any circumstances. Candidates must be fully prepared to work on-premises at our Lisbon facilities.

Position Overview & Welcome

Are you fluent in Italian and eager to start an exciting international career in one of Europe's most radiant, culturally rich capital cities? We are seeking enthusiastic, people-oriented professionals to join our lively, international team based right here in Lisbon!

Core Daily Responsibilities

As an Italian Customer Experience Specialist, you will act as the primary voice of our brand, ensuring our Italian-speaking client base receives exceptional service. Your everyday tasks will center on:

• Omnichannel Engagement: Handling customer inquiries professionally and efficiently via live web chat, incoming phone calls, and email communications.
• Problem Diagnosis & Resolution: Patiently troubleshooting technical glitches or account questions, guiding users step-by-step toward complete resolution.
• CRM Record Keeping: Keeping accurate, detailed logs of client interactions, user feedback, and support tickets within our central CRM database.
• Continuous Product Learning: Staying fully up to date on software releases, diagnostic utilities, and company guidelines to provide top-quality support.
• Performance Metric Alignment: Meeting or exceeding your assigned individual performance goals (KPIs) while maintaining our high standards of service.

Candidate Qualifications

Language Requirements

• Italian: Fluent, high-level proficiency in both spoken and written formats.
• English: Professional working command (B2 level minimum) for effective communication with corporate leadership and international team members.

Core Competencies & Skills

• Interpersonal Abilities: Outstanding communication skills, active listening habits, and an authentic, customer-first approach.
• Technical Agility: The capability to multi-task smoothly across several web applications, ticketing tools, and databases simultaneously.
• Workplace Adaptability: A positive attitude toward working in a fast-paced environment, including readiness for rotating shift patterns.
• Legal Authorization: Valid EU citizenship or a current, full-time legal work permit valid for Portugal.

Compensation Packages & Accommodation Setup

We provide two distinct salary structures designed to match your individual living preferences in Lisbon:

• Package Option A (Self-Managed Housing): A gross monthly salary of €1,340 if you prefer to locate, secure, and pay for your own accommodation.
• Package Option B (Company-Provided Accommodation): A gross monthly salary of €1,060 combined with dedicated corporate housing.

Relocation Assistance & Workplace Benefits

• Flight Expense Reimbursement: Full reimbursement for your plane ticket straight to Lisbon to ensure a smooth, stress-free move.
• Shared Lodging: A private bedroom inside a shared company-leased apartment (for employees selecting Option B).
• Covered Utilities: Complete employer payment of monthly utility expenses—including electricity, water, and gas—handled directly under the housing plan.
• Professional Growth & Culture: Fully paid initial training to set you up for success, clear internal promotion pathways, and regular company-sponsored team events.

How to Apply

Ready to take the next step in your career and start an exciting journey in sunny Portugal? Select "Apply Now" to submit your updated resume written in English. Our talent acquisition team will review your details and contact you shortly for an initial virtual screening!