Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Please note that this role strictly mandates 100% physical presence at our Lisbon center. Remote work setups, hybrid scheduling, and telecommuting alternatives are completely unavailable under any circumstances. All selected candidates must be fully prepared to work on-premises in our Lisbon office.

Position Overview & Welcome

Are you fluent in Italian and excited to start a vibrant international career in one of Europe's most radiant, sun-soaked capital cities? We are seeking enthusiastic, customer-oriented professionals to join our dynamic, multicultural team based right here in Lisbon!

Primary Responsibilities & Daily Tasks

As an Italian Customer Support Specialist, you will act as a frontline brand ambassador, ensuring our Italian-speaking client base receives exceptional service. Your everyday tasks will include:

• Multichannel Customer Support: Handling user inquiries with professionalism, speed, and care across incoming phone calls, email messages, and real-time live chat.
• Troubleshooting & Technical Support: Methodically diagnosing account-related inquiries or technical issues, guiding customers step-by-step toward complete resolutions.
• CRM Data Management: Maintaining clear, detailed logs of customer communications, feedback, and open support tickets within our centralized CRM platform.
• Continuous Product Learning: Staying thoroughly updated on software releases, diagnostic tools, and internal guidelines to offer reliable and accurate support.
• Performance Metric Alignment: Hitting or exceeding your assigned individual key performance indicators (KPIs) while protecting our high standards of service quality.

Candidate Qualifications & Requirements

Language Abilities

• Italian: Excellent, fluent command across both written and spoken communication.
• English: Professional working command (B2 level minimum) for clear coordination with global management and internal team members.

Core Competencies

• Interpersonal Strengths: Outstanding verbal and written communication skills, attentive active listening habits, and an authentic, customer-first approach.
• Digital Agility: The ability to navigate multiple computer tools, web platforms, and helpdesk databases simultaneously.
• Adaptability & Work Schedule: A positive mindset toward working in a fast-paced corporate environment, including readiness for rotating shift patterns.
• Right to Work: EU citizenship or a valid, full-time work permit that allows legal employment in Portugal.

Compensation Structures & Living Options

We offer two customized compensation models so you can select the accommodation setup that best suits your living preferences:

• Package Option A (Self-Arranged Accommodation): A gross monthly salary of €1,340 if you prefer to locate, rent, and fund your own apartment in Lisbon.
• Package Option B (Company-Provided Housing): A gross monthly salary of €1,060 paired with dedicated corporate accommodation.

Relocation Assistance & Company Perks

• Flight Expense Reimbursement: Complete financial coverage for your airfare to Lisbon to support a smooth, hassle-free transition.
• Corporate Housing: A private bedroom inside a shared company-leased apartment (applicable for candidates choosing Package Option B).
• Utilities Covered: Full employer payment of monthly household utilities—including water, gas, and electricity—handled directly under the housing plan.
• Career Growth & Culture: Fully paid introductory training to set you up for long-term success, clear internal promotion pathways, and regular company-sponsored team events.

How to Apply

Ready to take the next big step in your career and start an exciting journey in sunny Portugal? Click "Apply Now" to submit your updated resume written in English. Our talent acquisition team will review your application and reach out shortly to arrange an initial virtual screening!