Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Please be aware that this position requires 100% physical presence at our Lisbon location. Work-from-home options, telecommuting arrangements, and hybrid schedules are strictly not available for this role. All candidates must be willing and able to work entirely on-premises in Lisbon.

Introduction & Position Summary

Are you fluent in Italian and looking to launch an exciting international career in one of Europe's most radiant, culturally rich capital cities? We are searching for motivated, customer-focused individuals to join our high-energy, international team operating directly out of our Lisbon offices!

Core Duties & Daily Expectations

In this role, you will act as a primary customer service ambassador for our brand, providing high-quality support to our Italian-speaking client base. Your daily workflow will center around the following responsibilities:

• Customer Interaction Management: Responding promptly and helpfully to user queries via incoming telephone calls, email correspondence, and live web chat.
• Problem Identification & Support: Patiently diagnosing account, billing, or technical issues and walking clients through step-by-step solutions to ensure complete customer satisfaction.
• Database & Record Maintenance: Carefully logging customer interaction details, feedback, and escalated support cases in our central Customer Relationship Management (CRM) system.
• Product Knowledge Mastery: Keeping fully updated on product releases, software updates, and company guidelines to deliver precise and helpful assistance.
• Meeting Service Metrics: Consistently meeting or exceeding your assigned individual performance targets (KPIs) while maintaining top-tier quality standards.

Candidate Profile & Skill Requirements

Language Skills

• Italian: Excellent, fluent command of both written and spoken language skills.
• English: Strong professional proficiency (minimum B2 level) to communicate clearly with international colleagues and internal management.

Professional Competencies

• Interpersonal Strengths: Exceptional communication habits, active listening skills, and a genuine interest in helping others.
• Technical Aptitude: Comfortably navigating several web tools, ticketing channels, and software applications at the same time.
• Adaptability: Willingness to thrive in a fast-paced work setting, including flexibility with a rotating shift schedule.
• Work Authorization: EU citizenship or a valid full-time work permit that legally allows you to work in Portugal.

Salary Options & Living Arrangements

We offer two different compensation packages designed to accommodate your personal living preferences:

• Option A (Self-Managed Housing): A gross monthly salary of €1,340 if you choose to find, rent, and manage your own apartment in Lisbon.
• Option B (Company Housing Provided): A gross monthly salary of €1,060 paired with company-managed accommodation.

Relocation Package & Workplace Perks

• Flight Costs Covered: Full financial reimbursement for your plane ticket to Lisbon to ensure a smooth transition.
• Corporate Lodging: A private bedroom in a shared company-leased apartment for employees choosing Option B.
• Fully Covered Utilities: Routine household utilities—including water, gas, and electricity—are paid directly by the company under the housing package.
• Growth & Culture: Fully paid introductory training to prepare you for the role, clear promotional pathways for internal career growth, and regular company-funded social events and team outings.

How to Apply

Ready to take the next step and build a rewarding career in Portugal? Click "Apply Now" to submit your updated CV in English. Our recruitment team will review your application and contact you soon to arrange an initial online interview!