Facilities Services Manager

The Business

The Facilities Services Function is responsible for providing the workplace environment, processes, equipment, services and resources that efficiently and effectively help our colleagues meet client demands and the overall objectives of the organization.

The Facilities Services team focuses on the execution of our Workplace & Solutions Strategy and FM hard and soft services, tenant’s relationship and project management. Also accountable for ensuring an efficient and consistent delivery of our services standards and KPI’s SLA’s are achieved at all times while advocating best practice and company policy and procedures.

The Role

Principal Duties/Responsibilities

• Oversees and supports the colleagueswho are responsible for the provision to the Business Unit or Line of Business for the following services:
• Client Hospitality & Events
• Staff Dining Catering & Vending
• Facilities Help Desk / Meeting Rooms and Outlook Booking System
• Switchboard / Reception / Concierge / Front of House Operations
• Post Room / Print Room / Stationery orders
• Security
• Office Moves
• Travel booking
• Liaises withReal Estate counterpart and vendors with regards to the office moves and relocations.
• Managesan Effective Building Maintenance Programme (taking care of keeping theItalian offices up and running are in good shape by ensuring always the proper conditions andmaintenance systems, such as: lighting, plumbing, electrical systems and fire safety).
• Liaises with theEuropean Security counterpart with regards theoffices physical security systems in place.
• Liaises with the Facilities Services Italian team with regards to service levels/ KPI’s and understanding business needs.
• Maintains and support managers with the adherence of service levels and associated key performance indicators.
• Liaises with Colleagues, users and service partners regularly to discuss issues, costing, evaluation and improve ways of working.
• Develops and initiates new and/or more cost-effective methods and improves service levels within budgets and/or saving targets.
• Develops operating procedures and policies for all the areas within their control.
• Develops and maintains a regime of communication with key stakeholder and other teams within RE&WS.
• Managers operational expenditure ensuring services are delivered on or under pre-agreed budget and, authorises expenditure within those boundaries.
• Negotiates with suppliers on equipment and procures contract services in order to achieve the best possible rates to the Company.
• Manages Health & Safety and environmental issues in conjunction with Health & Safety Third Party or Health & Safety Officer.
• Also supports allpeople management activity including but not limited to:
• Recruitment
• Monitoring overtime levels
• Monitoring agency staff levels
• Appraises and develops direct reports and ensures appropriate training needs are met.
• Provides support and guidance to direct reports with their teams’ performance and any improvements that may be required.

Requirements

• Degree education or equivalent knowledge and experience
• At least 5 years knowledge and experience in an FM role
• Good English (minimum Level B2)
• Good knowledge of the Italian Health and Safety matters (rif. “Testo Unico 81”)
• Experience of working with budgets and financial planning
• Good Inter-personal communication skills and must be able to communicate with stakeholders at all levels
• Experience in managing people.
• Experience of working in a fast-paced environment and comfortable with dealing with ambiguity and conflicting priorities
• Negotiation Skills
• Proven ability to work independently with minimal supervision and make decisions when necessary
• Self-motivated, shows initiative in taking action and responding appropriately
• Team player with a positive can-do attitude
• Hight problem solving and proactive attitude
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint.

"Belonging to protected category as per Law 68/99 is the preferred lane”

We are committed to equal employment opportunities at WTW