Field Service Digital Support Coordinator

Description

• A fast-growing international business environment
• Being part of a young, supportive and enthusiastic team
• Learning opportunities, other development opportunities to craft your career path
• Flexible working time
• Private Health Insurance
• Hybrid working model - we work both from our office and home office 

Your Responsibilities:

• Support daily administrative operations for field services in a digital environment and matrix organization.
• Support engines connectivity and remote monitoring systems.
• Provide digital support for field services and assist with data analytics to optimize service performance.
• Ensure efficient workflow, accurate documentation, and timely communication.
• Use digital tools and platforms (Microsoft Office, SharePoint, Teams, Oracle ERP, SFDC, Excel, SQL, Tableau).
• Work with ticketing systems, maintenance planning, and ERP platforms.
• Adapt quickly to new digital platforms, connectivity solutions, and data analytics processes.
• 1–2 years of experience in administrative support, preferably in IT, Digital, or Field Service environments.
• Previous experience in a matrix organization or cross-functional team environment.

• Bachelor’s degree in business administration, IT, logistics, or related field preferred.
• Fluency in English and Italian languages (both written and spoken); any additional languages are a plus.
• Strong organizational and time-management skills, able to prioritize multiple tasks.
• Excellent attention to detail and accuracy in documentation and reporting.
• Effective verbal and written communication skills, comfortable interacting across departments.
• Proactive, solution-oriented mindset and ability to work independently.
• Interest in INNIO’s business segment (energy solutions, gas engines, digital services, and engine connectivity).