Field Service Engineer

What you’ll do:

• Ensure full compliance with workplace safety rules according to current laws and Eaton’s internal EHS regulations, with ongoing training and updates.

• Periodically review assigned tasks, resolve issues, and schedule appointments with customers.

• Perform assigned technical interventions (Commissioning, maintenance and repair)

• Complete Field Service reports, sending copies to both the customer and the assistance department.

• Inform the manager of any corrective actions regarding the interventions carried out.

• Archiving the Field Service report on a shared archive.

• Provide technical support to ASP (Authorized Service Partner) and Customers.

• Deliver basic training to customers.

• Check and manage the assigned spare parts warehouse.

• Attend specific service training courses in Italy or at Eaton’s international offices (Training Centers), conducted in Italian or English.

Qualifications:

• Technical high school diploma or higher

• Minimum of 3 to 5 years of on-site service experience

• Knowledge of UPS systems and/or lighting control centers is a plus

Skills:

• Strong knowledge of electronics and electrical engineering

• Excellent command of Italian and good knowledge of English

• Proficient in Microsoft Office and comfortable using specialized service software

• Experience with complex systems, Strong analytical and problem-solving skills

• Strong customer relationship skills

What we offer: 

• Competitive compensation and benefits package

• Flexible working solution

• Challenging projects in dynamic collaborative team in an international environment

• We care about Inclusion and diversity, and we care about you– in Eaton we have several initiatives celebrating diversity and making our daily life more inclusive.

• We make your aspirations matter – Eaton encourages internal promotion, whenever possible

• We make your wellbeing matter – we offer Health Insurance Plan and a Company Welfare Plan for all Eaton Employees

• We make your growth matter – we invest in our employee for the long term with annual performance& Development reviews.

• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.