Field Service Engineer

For the Business Unit Grid Integration we are looking for a Field Service Engineer who will focus on executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines.

Responsibilities:

• Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.);
• Contribute to customer satisfaction by executing Service work according to customer order and expectation;
• Create and maintain a good relationship with customers and understands their needs; Identify new sales opportunities and communicates them internally;
• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities;
• Prepare all documents and reports to be signed by the customer representative; Report work done in a timely manner and follows up when needed;
• Proactively identify potential equipment failures and requests proactive corrective actions;
• Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;
• Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization;
• Provide recommendations to management to improve operations and customer service;
• Apply safety rules and safe practices as well as environmental responsibilities;
• Report unsafe practices and incidents;
• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Your background:

• At least 3 years of experience in the role and with high tension equipment;

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ more than 40,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.