FIELD SERVICE ENGINEER

For our Business Unit High Voltage based in Lodi we are looking for a Field Service Engineer who will be responsible for executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines.

Responsibilities:

- Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.);

- Contribute to customer satisfaction by executing Service work according to customer order and expectation;

- Create and maintain a good relationship with customers and understands their needs; Identify new sales opportunities and communicates them internally;

- Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities;

- Prepare all documents and reports to be signed by the customer representative; Report work done in a timely manner and follows up when needed; Proactively identify potential equipment failures and requests proactive corrective actions;

- Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;

- Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization;

- Provide recommendations to management to improve operations and customer service;

- Apply safety rules and safe practices as well as environmental responsibilities; Report unsafe practices and incidents;

- Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Your background:

- Electrotechnical Diploma;

- At least 1 year of experience in the role and with high tension equipment;

- Knowledge of English and Italian language;

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.

Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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