Field Service Engineer (Multi-Vendor Services)

Job Title

Job Description

Field Service Engineer (Multi-Vendor Services).

Deliver expert maintenance and technical support for biomedical equipment while ensuring exceptional customer service and compliance at San Camillo-Forlanini Hospital in Rome.

Your role:

Customer Service

·        Build strong partnerships with customers and stakeholders.

·        Communicate clearly and promptly about equipment and service issues.

·        Act quickly to resolve problems and ensure customer satisfaction.

·        Meet commitments and maintain high Net Promoter Score (NPS).

·        Set realistic expectations and deliver exceptional service.

Teamwork

·        Collaborate with regional team members and support colleagues.

·        Stay flexible and proactive in learning new tools and device types.

·        Put team goals ahead of individual needs and maintain a positive attitude.

Compliance

·        Follow all regulatory, safety, and quality standards.

·        Manage company assets responsibly (tools, parts, documentation).

·        Complete administrative tasks on time (work orders, timesheets, reports).

Technical

·        Apply electronic, mechanical, and networking knowledge to troubleshoot and repair equipment.

·        Perform preventive maintenance, inspections, and safety checks.

·        Use available tools and escalation processes to resolve issues efficiently.

·        Attend training and apply lessons learned on the job.

You're the right fit if you have:

• Bachelor’s or Master’s degree in Biomedical Engineer or High school diploma or vocational certification in electronics or similar.
• Minimum 3 years’ experience servicing biomedical equipment in healthcare settings.
• Strong technical skills in electronics, mechanics, and networking.
• Ability to work independently and manage multiple tasks.
• Team-oriented mindset with strong organizational skills.
• Basic informatics/networking knowledge is a plus.
• Intermediate level of English in addition to Italian as local language.
• Availability to travel when needed.
• Availability to work also as part of on-call shifts.

Location

Based in Rome – working at San Camilla-Forlanini Hospital.

How we work together
Onsite roles require full-time presence in the company’s facilities.


About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

#LI-EU

#InternationalRegion