Field Service Manager

Operational & Financial Management Defines and monitors performance metrics, reporting progress against business unit and customer-specific goals. Forecasts manpower, financial, and operational requirements for service activities including start-ups, warranties, service agreements, and paid services. Manages service projects to ensure timely and cost-effective completion within budget. Oversees local inventory and RMA (Return Merchandise Authorization) procedures, ensuring compliance and cost control. Maintains Days Sales Outstanding (DSO) and warranty reserves in line with company targets. Monitors and analyzes key performance indicators (KPIs) to assess service efficiency, customer satisfaction, and operational effectiveness, implementing corrective actions as needed to meet business objectives. Delivers on guaranteed uptime and service parameters as agreed with customers. Interviews, hires, and trains Customer Engineers (CEs) to support service operations. Fosters employee engagement through clear communication, goal setting, and career development planning. Promotes a culture of safety and continuous learning, ensuring the team maintains required skills and certifications. Identifies and nurtures leadership potential and specialist talent within the team. Proven experience in field service management or a similar operational leadership role. Strong understanding of service delivery, customer satisfaction, and team development. Excellent communication, problem-solving, and organizational skills. Ability to manage budgets, forecasts, and performance metrics effectively.