Front Desk Receptionist - 2024 Summer Season

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role:

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This roleworks to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning withFour Seasons service standards.

What you will do:

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Assistsguests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;

Resolves guest complaints, and find opportunities to recognize and personalize the service

experience for all guests 

What you bring:

One year experienceworking within a luxury hotel or similar environment is considered an asset

Excellent interpersonal skills and communication skills

Cross cultural sensitivity, and customer service orientation 

Guest centricity and understanding the importance of guest’s preferences.

Fluency in English and Italian

Ideally knowledge of Opera PMS

What we offer: 

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Employee Meals

Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year

Schedule & Hours:

This position is based at the Four Seasons Hotel Florence and the contract is seasonal. You must possess the legal right to work in Italy at the time of application