Front Office Agent - Palazzo Cordusio Gran Melià Hotel

“The world is yours with Meliá” 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Because belonging to the great Meliá family is being VIP 

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you  

Mission: To manage properly all the activities related to Front Office Department

Main responsibilities:

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  Check-in and check-out hotel guests in a timely and professional manner.

  
  


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  Process all payments according to established procedures.

  
  


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  Welcome guests in a friendly, prompt, and professional manner

  
  


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  Register guests, issue room keys and provide information on hotel services and room location

  
  


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  Up-sell rooms when possible, to maximize hotel revenue

  
  


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  Accurately process all cash and credit card transactions in accordance with established procedures

  
  


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  Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

  
  


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  Respond appropriately to guest complaints

  
  


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  Make appropriate service recovery gestures in order to ensure total guest satisfaction.

  
  


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  Perform other duties as assigned.

  
  

What are we looking for?

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  Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.

  
  


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  Must be fluent in English; other languages are preferred.

  
  


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  1-year experience in a fast environment in the same or similar position in a hotel/resort.

  
  


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  Passionate for Hospitality and with a strong attitude to interpersonal relationships

  
  

CONTRACT:

• Fixed-term contract.


• Level C2, CCNL Turismo AICA.

At Meliá we are all VIP 

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

If you want to be “Very Inspiring People“, follow us on: 

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