Front Office Manager - Villa Agrippina a Gran Melia Hotel

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Area: Front Desk

Location:

Roma, IT

“The world is yours with Meliá”

Join ing Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family .

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Job Mission

The Front Office Manager will effectively and efficiently manage Guest and Customer inquiries and maximize revenue opportunities through upselling techniques with Guests. A Front Office Manager you will handle ,professionally and effectively, luxury customer inquiries and converts sales opportunities that emerge with Guests and customers interactions that may contribute to hotel profitability.

What will I have to do?

Work with Housekeeping, Maintenance, Reservations and EventsTeams to develop a strategic room allocation plan

Manage theFront Office Department to meet and exceed budgeted targets and to exceed guests expectations

Monitor upsellingvariance, constantly, to identify areas of concern and build an approach to maximize revenue

Opening and closure of Pm

Seek opportunities, actively, toexceed guests expectations

Develop the Front Office Team to ensure the constant delivery of excellent Guest and customer service

Recruit, select, and train Team Members

What are we looking for?

Previous experience leading a busy Front Office Team in a competitive market

Knowledge of Opera / Opera Cloud as a must

Excellent team approach

Excellent organizational skills with a high level of accuracy

Excellent communication skills and ability to build effective long-term relationships

Analytical approach to work

Strong atention to detail

Ability to work independently, prioritize work and ask for clarification when needed

Strong work ethic

Excellent oral and written communication skills

Proficiency with MS Word, Excel, PowerPoint

Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.

Ability on complaint handling

University Degree according to the position

High Level of English, required level c1/c2

Basic mathematical skills for reportand other calculations.

Must be able to work flexible days and hours, including weekends and holidays.

Able to perform tasks several tasks simultaneously.

_

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages .

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP people.

We are an equal opportunity employer and value diversity.We do not discriminateon the basis ofdisability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be “ Very Inspiring People ”, follow us on:

Provider

Description

Enabled

SAP as service provider

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Description

Enabled

YouTube

Provider

Description

Enabled

LinkedIn