FT Pharmacy Technician I

A great career opportunity

Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations.

Job Title: Pharmacy Technician Department: Pharmacy Reports to: Pharmacist Number and titles of associates supervised: None

Qualifications:

• Successful completion of criminal background check and drug testing as required.

• Obtain and maintain current state license as required.

• Excellent communication and customer service skills.

• Strong keyboard skills and a demonstrated ability to learn new software applications.

• Effective time management skills and sense of urgency.

• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

• Effective interpersonal skills and a desire to work in a team environment.

• Excellent problem-solving skills and attention to detail.

• Ability to multi-task in a stressful environment.

• Open schedule availability, including nights, weekends, and holidays.

• Must be able to work with minimal supervision to prioritize multiple minor projects while maintaining customer focus.

• High levels of integrity, professionalism, and confidentiality.

• Promote and participate in initiatives to grow the pharmacy business as required.

Essential Job Functions:

1. Support and work with all pharmacy staff to achieve outstanding pharmaceutical care and business outcomes.

2. Actively assist the pharmacist, under their direct supervision, with the filling of new, refill and transfer prescriptions in accordance with current laws, ethical standards, and company policies.

3. Maintain confidentiality of customer and company information.

4. Thoroughly understand and operate the pharmacy register, computer software and voice messaging system.

5. Maintain an atmosphere of enthusiastic customer focus both in person and on the telephone.

6. Assist in maintenance of third-party prescription information and resolution of rejected claims.

7. Initiate prescription renewal requests to prescribers via telephone call or fax where applicable by law.

8. Understand and participate in pharmacy inventory control procedures, including special requirements for controlled substances.

9. Receive and obtain information needed on written prescriptions or telephoned refill requests from customers where applicable by law.

10. Complete customer purchases in accordance with established store procedures, including verifying customer’s name, date of birth, address and expected quantity of prescriptions at time of pickup.

11. Relay specific communications between the customer, fellow technicians, and pharmacists to maintain solid communication within the department.

12. Successfully apply training to everyday pharmacy practice.

13. Must be able to meet physical requirements of the position, with or without reasonable accommodations.

14. Serve as role model for customer service and company standard practices.

Duties and Responsibilities:

1. Greet all customers and provide them with prompt and courteous service and assistance.

2. Help pharmacists prepare prescriptions with accurate data entry, retrieving counting or pouring medications and labeling products.

3. Ensure customers receive all their prescriptions in a timely manner.

4. Maintain pharmacy records as required in accordance with Standard Practice and by law.

5. Help customers find over the counter items.

6. Follow and adhere to attendance and paid time off policies.

7. Understand and adhere to state specific and federal laws and regulations.

8. Assist pharmacist in maintaining pharmacy inventory, including ordering and retuning product, stocking shelves, and proper separation and return of outdated product.

9. Share in responsibility for department maintenance and cleanliness by maintaining the quality of department’s appearance and presentation.

10. Maintain and assist with ordering pharmacy department supplies (e.g., bottles, bags, labels, staples, etc.).

11. Observe, adhere, and understand all company policies and Company Standard Practices.

12. Always maintain a neat, well-groomed personal appearance and comply with company personal appearance and pharmacy dress code policies.

13. Support company safety standards. Communicate any need for equipment repairs, or maintenance work needed. Keep work area free of debris and safety hazards.

14. Treat all co-workers with fairness, dignity, and respect.

15. Foster a positive and enthusiastic environment to retain associates and customers.

16. Perform all other duties as assigned.

Physical Requirements:

1. Stand 100% of the shift with occasional walking short distances.

2. Use of computer, pharmacy filling equipment and register 90% of time.

3. Use hands to frequently/continuously handle a variety of sizes of containers then manipulate individual pills/capsules and the equipment used to count them.

4. Clerical accuracy skills and mathematical skills including the ability to operate cash register.

5. Ability to use office supplies, communication devices, and computer systems frequently.

6. Frequent/continuous reaching, grasping, lifting, and carrying up to 20 lb. below the waist level and at or above shoulder level.

7. Bend at the knees and waist repetitively throughout the workday.

8. Have sufficient visual acuity and audio capability to process prescriptions and service customers 

At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness, respect and dignity. We provide an equal opportunity workplace committed to hiring, training, compensating, and promoting persons based on their talents and abilities and without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status, disability status, or any other applicable characteristics protected by law.