Descrizione Lavoro - Head of Costumer Success (Ground Segment)

About Leaf Space

Leaf Space is a rapidly growing scale-up company and a leading provider of ground segment as-a-service (GSaaS) solutions. Our innovative and proprietary concept is focused on providing satellite and launch vehicle connectivity as-a-service, enabling clients to efficiently manage their assets and fully exploit data. Our GSaaS solutions have been recognized by the market for their efficiency, security, and effectiveness in supporting different applications, from remote sensing to IoT communications. 

Head of Costumer Success (Ground Segment)

About the role

We are looking for a senior profile able to operate in a complex, cross-functional operational environment and progressively take ownership and leadership within the team.

The role sits at the intersection of operations, customer onboarding, product coordination, and program execution. It requires someone capable of driving topics end-to-end, structuring execution across multiple stakeholders, and operating effectively in fast-evolving and time-sensitive environments.

This position is particularly suited for candidates with a strong operational mindset, systems thinking, and the ability to connect customer impact, operational processes, software platforms, and infrastructure constraints into a coherent operational approach.

Main responsibilities

Drive and coordinate complex operational and cross-functional initiatives

Support and coordinate mission preparation activities, including pre-launch and LEOP readiness when applicable

Contribute to the evolution and scaling of operational processes and customer operations

Coordinate execution across Operations, Product, Infrastructure, and other internal stakeholders

Structure plans, priorities, timelines, and decision-making processes for operational and strategic topics

Identify operational risks, dependencies, and mitigation plans

Support customer onboarding activities in an “as a service” operational environment

Contribute to improving operational reliability, scalability, and customer experience

Take ownership of operational topics and drive them from definition to execution and closure

Progressively take leadership responsibilities within the team

Required experience and qualifications

Around 7 years of relevant professional experience

Strong experience in at least one of the following areas:

-Satellite operations

-Mission management, including pre-launch activities and LEOP preparation

-Satellite system engineering

-Product management or product ownership in technical or operational environments

Experience with customer onboarding in an “as a service” context

Strong project or program management capabilities

Ability to structure, plan, coordinate, and drive execution across multiple stakeholders

Ability to make structured decisions and prioritize effectively in ambiguous or time-sensitive situations

Demonstrated leadership potential, formal or informal

Strong ownership mindset with the ability to drive topics end-to-end

Ability to work effectively across multiple functions and teams

Ability to understand and navigate complex operational ecosystems involving:
-Software platforms

-Infrastructure constraints

-Operational processes

-Costumer impact and service delivery

What we are looking for

Strong sense of ownership and accountability

Ability to operate effectively in fast-evolving environments

Pragmatic and execution-oriented mindset

Strong communication and coordination capabilities

Ability to maintain clarity and structure in complex situations

Comfortable balancing operational, technical, and organizational considerations simultaneously

What we offer

A key role at the core of our operational and customer success strategy, with high visibility and impact

A dynamic scale-up culture combining flexibility, autonomy, and strong execution focus

Access to training and development programs to support continuous growth

Flexible hybrid or remote work policy (Italy based)

Compensation & Transparency

Reports to the Director of Operations

Internal Job Title: Head of Mission Management

Seniority level: Lead professional or Manager

Job location: Hybrid or remote (based in Italy)

Salary range: €55,000–€70,000, depending on experience

Potential variable compensation linked to performance and company goals

Comprehensive benefits package including welfare platform and meal vouchers (Italy)

Expected start date: September

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Informazioni sull'azienda

Leaf Space

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