Head of Operations - Italy

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Head of Operations - Italy

Ansøg remote type On-site locations Via Strà 152 Colognola ai Colli time type Fuld tid posted on Slået op i går job requisition id R1066142

I VELUX Gruppen tilbyder vi en verden af muligheder og giver dig det bedste afsæt til at skabe en lys fremtid. Vi går forrest, når det kommer til at skabe et bæredygtigt og sundt liv i hjemmet, og hjælper dem, der bor, arbejder og leger under taget, med at transformere deres rum ved hjælp af af dagslys og frisk luft. VELUX Gruppen er en familieejet virksomhed med et stærkt økonomisk fundament, og hvert år gør vi en reel forskel ved at geninvestere midler fra vores fonde i vores medarbejdere, planeten og i de samfund, vi operer i. Sammen med resten af vores værdier definerer "gensidig respekt" og "mod" vores handlinger hver dag, og hvordan vi ønsker at bidrage til verden.

Do you have strong leadership acumen, proven operations management experience, and a passion for continuous improvement and are you ready to take on the next challenge in your career? Are you motivated by the thought of setting the direction for operational excellence while delivering exceptional customer service?

Then you might be the Operations Manager VELUX Italy is looking for right now.

Your challenges At our office in Verona, you will be heading Operations Italy where you will be responsible for the management and strategic development of our Customer Interaction Centre and After Sales Service consisting of Field Service and Technical & Remote Service. Your primary job will be to ensure the delivery of exceptional service to our customers while driving operational excellence across the organisation. The role reports directly to the Senior Director CIC/AFS Region Southern Europe, and is part of a cross-country leadership team.

Especially, you will:

• Manage and develop Customer Service, Operations Support and After Sales Service for optimal customer centricity and service, in a balanced way with Italian market need, and region guidelines.

• Promoting your activity performance internally and externally

• Lead the department heads, ensuring efficient operations and high-performance teams.

• Monitor and secure KPI’s for the departments.

• Budget estimation and follow-up.

• Optimize processes using best practices and drive customer-centricity.

• Develop annual plans and goal-oriented reporting for the entire area of Operations.

• Stay updated on market trends to adjust service offerings accordingly.

• Expand professional network and contribute to international projects within the VELUX Group.

Your qualifications Most importantly, you have experience with leading highly skilled teams and know how to delegate, develop and build trust and competencies. You have great empathy and integrity, and are able to balance this with a deep business understanding. In addition, you have a strong drive and a proven track record of building valuable relationships across an international organisation. You look for opportunities and are able to cope with pressure and push-back from stakeholders.
Furthermore, we expect to you have:

• Experience within Operations Support/Customer Support and After Sales Service.

• Proven experience with leading, managing and developing teams (+5 years).

• Demonstrated experience in coaching and training others.

• Experience within change management and process management.

• Experience in standard IT solution (ERP, CRM, analytic tools)

• A genuine commercial understanding.

• Excellent communication skills.

• International project experience and a global mindset is preferred.

Your opportunities This is a fantastic opportunity for a highly motivated and focused professional to join a position where you will work alongside experienced and passionate colleagues – in a setting where knowledge is shared, and responsibility is given to those who can and will. Our teams are characterised by an informal tone, strong feedback culture, social events, and respect for each other both as team players and as individuals.
We are a strong value-based company where commitment, thoroughness and mutual respect are among the core values and teamwork and professionalism is essential to the way we work.
We will provide you with the opportunities, inspiration, and state-of-the-art tools to create a brighter, common future.

Arbejdsgiver for lige muligheder VELUX arbejder altid ud fra konceptet om lige muligheder i alle aspekter af ansættelsen. For at fremme vores mål om lige beskæftigelsesmuligheder for alle nuværende og potentielle medarbejdere håndterer VELUX rekruttering, ansættelse, uddannelse og udvikling af personer i alle former for jobs uden skelen til race, hudfarve, religion, køn, alder, handicap, veteranstatus, national oprindelse, seksuel orientering eller andre personlige standpunkter og i overensstemmelse med gældende lovgivning. Alle ansættelsesrelaterede beslutninger skal således opfylde princippet om lige beskæftigelsesmuligheder, og der stilles kun krav om jobrelaterede kvalifikationer.

Om VELUX Gruppen I over 80 år har VELUX Gruppen skabt bedre bygninger med dagslys og frisk luft gennem taget for mennesker over hele verdenen. Produktporteføljen omfatter ovenlysvinduer og moduler til både skrå og flade tage, gardiner og solafskærmning, rulleskodder og smart home-produkter. Vores produkter bidrager til et sundt og bæredygtigt indeklima ifm. arbejde og uddannelse, fritid og fornøjelse. VELUX Gruppen arbejder globalt med salgs-og produktionsaktiviteter i mere end 36 lande og beskæftiger omkring 12.500 medarbejdere. VELUX Gruppen er ejet af VKR Holding A/S, et fonds-og familieejet aktieselskab, ejet af VILLUM FONDENog Kann Rasmussen familien. I 2021 omsatte VKR Holding for DKK 26,1mia. og VILLUM FONDEN og VELUX FONDEN donerede DKK 1,8 mia.til forskning, miljø, sociale og kulturelle formål i ind-og udland. Find mere information på velux.com. #J-18808-Ljbffr