Head of Projects - Enterprise Accounts Italy

Head of Projects - Enterprise Accounts Italy

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Head of Projects with an Electrical Engineering background to join the Enterprise Accounts Team located in Milan , Italy.

The purpose of the role is to:

• Achieve safe and successful delivery of all project management and construction management services in Italy
• Have overall responsibility for generating a sales pipeline to achieve financial targets.
• Ensure projects are secured and delivered on time and within the financial requirements and margins as specified by the business.
• Ensure that all projects adhere and are managed to commercial agreements / contracts. They must comply with statutory regulations, are QHSE compliant and meet technical industry standards.
• Build a high performing principal project team delivering best in class services to Enterprise Clients
• Ensure projects are delivered on all maintenance contracts.
• Complete projects on time and on budget and to the satisfaction of all parties.
• Maximise profit through cost reductions and better buying of subcontractor services.
• Identify and win project through effective relationships. 
• Deliver Life Cycle Maintenance, Critical engineering and refresh/upgrade projects across Italy

Role Summary

General Activities:

• Ensure the safe delivery of projects through the management of risk and competence.
• Recruit and retain talent for the present delivery and future growth of projects.
• Provide leadership in identifying and solutioning project opportunities.
• Deliver contractual commitments on secured projects.
• Ensure projects are delivered on all maintenance contract I the region.
• Complete projects on time and on budget and to the satisfaction of all parties.
• Identify, reduce and manage all risks (technical, statutory, health and safety, commercial or otherwise) associated with each and every project.
• Maximise profit through cost reductions and better buying of subcontractor services.
• Identify and win project through effective relationships.
• Deliver supportive business communication through advice, review, leadership and direct contribution to management team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other applications as appropriate
• Promote and maintain the core values of CBRE.

Business Development:

• Plan and develop long term growth by creating a pipeline of opportunities.
• Develop and manage all bids, tenders and proposals.
• Responsible for generating and securing new sales to exceed the annual financial plan.
• Seek out opportunities to generate projects through innovation and different technologies.
• Lead the sales process through solutions development, participation in presentations and consultation meetings.

Building Relationships:

• Develop effective relationships with current and potential customers through demonstrating our capability in project delivery solutions.
• Proactively manage customer relationships to achieve high levels of customer satisfaction
• Build strong relationships with supply partners through which we can bring innovation to our customers.
• Ensure effective solutions which meet quality expectations can be delivered to our customers.
• Work with operational managers to ensure the collaborative development of the projects business with effective team working and support of colleagues.

Compliance:

• Make certain that their team comply with project management policies and procedures.
• Ensure compliance with health and safety policy across all activities. Regularly audit and review performance.
• Carry out monthly and ad hoc project review meetings covering all aspects of Health & Safety /local Legislation and Requirements.
• Achieve operational excellence within designated account.
• Establish regular, clear and consistent channels of communication at all levels within the organisation.
• Continually review and challenge the effectiveness of business operations.
• Responsible for ensuring and improving CBRE and 3rd party safety performance.

Financial Management:

• Development of project financial plans.
• Ensure appropriate commercial arrangements are in place to achieve financial targets.
• Manage the monthly P&L and ensure all costs (PMs/HoP) are fully accountable and recoverable.
• Produce monthly and ad hoc financial reports for the business.
• Leverage margins on projects by working with subcontractors and suppliers to reduce project costs.
• Ensure positive cash flow and that all debt is controlled below 60 days.
• Chair monthly project reviews with BULs, PM’s, Project Support, Finance Manager, Procurement Manager, Health & Safety Manager and Commercial Manager.

People Management:

• Recruit, train, appraise and manage a team of exceptional PM delivery team.
• Have people plan in place at all times
• Ensure the Project Managers are fully trained and equipped to deliver projects to the right standards and within the CBRE policies and procedures.
• Conduct performance reviews and create individual PDPs for all direct reports.
• Responsible for recruitment and selection of all project staff. Being equally responsible for the resolution of any discipline and grievance issues that may arise.

Person Specification  

• Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority.
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met.
• Maintains a positive attitude towards routine tasks.
• Accurate and exceptional attention to detail
• Pro-active and enjoys working autonomously and as part of a wider team.
• Confident and assertive where required.
• Flexible approach to work
• Understands and appreciates the importance of using discretion.
• Team player who deals effectively with colleagues and clients

Skills Required

• Proven track record of leading and growing projects business.
• Track record of successfully managing large complex projects (up to $10M) with extensive hands-on project management experience within Construction / FM industry.
• Ability to inspire and lead a Projects business unit in the Corporate environment
• Customer awareness and relationship management skills.
• Ability to identify the need for and successfully manage change.
• Ability to communicate across all levels of the business including effective written and oral communication.
• Demonstrate previous experience of business development and accountability for financial success.
• Demonstrate previous experience of contract negotiation.
• A minimum of 10 years’ experience working for blue chip companies in a customer facing capacity.
• Bachelor’s Degree; Chartered Building Surveyor; CIOB, Chartered Engineer (Construction, Mechanical, Electrical and/or Civil
• Good IT skills (MS Project, Word, Excel, MS Outlook)
• Good communication skills, both verbally and in writing
• Understanding of best-in-class CAPEX planning