Head Therapist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the Role

As Head Therapist, you will support the SPA Manager in ensuring the highest standards of service delivery across all SPA treatments. You will play a key role in coordinating the daily operations of the therapy team, acting as an internal advisor and technical reference for therapists. Through hands-on supervision, coaching, and training, you will guide the team in the correct execution of aesthetic treatments, massages, and all SPA services, ensuring consistency, excellence, and alignment with Four Seasons standards.

This role requires a highly skilled therapist with strong leadership capabilities, a passion for mentoring others, and a deep commitment to delivering exceptional guest experiences.

What You Will Do

• Support the SPA Manager in the daily coordination of SPA operations, with a primary focus on treatment quality and service execution.

• Supervise and guide therapists during service delivery, ensuring technical excellence, consistency, and adherence to brand and hygiene standards.

• Act as a technical expert and internal advisor for all SPA treatments, including massages, aesthetic services, and wellness rituals.

• Deliver ongoing on-the-job training, coaching, and skill development for therapists, supporting onboarding and continuous improvement.

• Monitor guest feedback related to treatments and proactively address service gaps through corrective actions and retraining when needed.

• Ensure correct application of treatment protocols, product usage, and equipment handling.

• Collaborate with the SPA Manager on updating treatment standards, supporting the implementation of new services and seasonal offerings.

• Promote a positive, professional, and collaborative team culture aligned with Four Seasons values.

What You Bring

• Previous hands-on experience as a SPA Therapist in a luxury spa or wellness environment (massage and/or aesthetics).

• Proven technical expertise across a wide range of spa treatments and modalities.

• Experience in a senior or lead therapist role, with responsibility for guiding or training other therapists, preferred.

• Strong attention to detail and a passion for service quality and guest satisfaction.

• Ability to coach, mentor, and support team members with a constructive and professional approach.

• Excellent communication and interpersonal skills.

• Fluency in English and Italian.

• A genuine passion for wellness, learning, and continuous improvement.

What We Offer

• Competitive salary and benefits package

• Excellent Training and Development opportunities

• Employee Discount for stays at any Four Seasons worldwide

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Location

• Full-time position based at Danieli, a Four Seasons Hotel, Venice

• Flexibility to work weekends and holidays as required

• Legal right to work in Italy required