Help Desk Agent

Job Purpose

To Perform implementation, maintenance, support and backup tasks as allocated by Management, adhering to deadlines and quality specifications.

Qualifications

Grade 12

A+

N+

Minimum Requirements

Formal Microsoft training (MCP/MCITP)

Server 2012 and Exchange 2013 a bonus

3 Years relevant experience in similar environment.

Working Knowledge of Windows XP, 7,8 and 10, networking and MS Office products required.

Windows server knowledge will be an added advantage.

A highly motivated person with good communication skills is required.

Flexible working hours is an operational requirement.

Main Resposibilites

Provide first line support to diagnose, troubleshoot and resolve all departmental IT support calls.

Monitor servers and ensure maximum uptime and completion of all scheduled jobs (SQL & Backups).

To carry out general maintenance of all IT infrastructure, hardware and software. Must understand basic pc hardware, and able to install, configure and fault find.

Manage and track logged calls, with proper feedback.

Must be able to work in a team.

Understanding of Gaming Systems and ERP and basic project management, is a bonus.