Hostess (M/F/X)

Company Description

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia  in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com. 

About Orient Express Venezia 

Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. 

Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026. 

The Hostess supports the Food & Beverage team in delivering an exceptional dining experience within the restaurant of a five-star luxury hotel. Acting as the first point of contact for guests, the Hostess plays a key role in creating a warm, elegant, and professional welcome while ensuring smooth restaurant operations and optimal guest flow.

Working closely with the Restaurant Manager, Maître d’, and service team, the Hostess contributes to maintaining the highest standards of service, organization, and guest satisfaction in a prestigious luxury hospitality environment.

This role is ideal for a service-oriented individual with excellent communication skills and a passion for hospitality excellence.

Main Activities

The Hostess will support the daily front-of-house operations of the restaurant, ensuring a flawless guest experience.

• Welcome guests in a courteous, professional, and personalized manner, reflecting the standards of a five-star luxury hotel.

• Coordinate with the Head Hostess reservations, seating plans, and guest flow to optimize table turnover while maintaining service quality.

• Coordinate closely with the Restaurant Manager, Maître d’, and service staff to ensure seamless operations during service periods.

• Escort guests to their tables and present menus, ensuring guests feel comfortable and well attended from arrival.

• Handle guest inquiries, special requests, and preferences with discretion and efficiency.

• Maintain accurate reservation records and update guest information in the booking system.

• Monitor waiting times and communicate clearly with guests during peak service hours.

• Support the management of VIP guests and special occasions, ensuring personalized service delivery.

• Maintain the cleanliness, organization, and presentation of the restaurant reception and entrance areas.

• Assist in handling guest feedback, comments, or complaints, escalating to management when necessary.

• Ensure compliance with hotel service standards, grooming guidelines, and brand values.

• Collaborate with the wider F&B team to support service excellence and guest satisfaction.

• Previous experience in a hostess or front-of-house role within luxury hospitality or high-end restaurants is an          advantage.

• Strong passion for customer service and the hospitality industry.

• Excellent communication and interpersonal skills, with a natural ability to engage with guests.

• Fluent in Italian and good command of English; additional languages are a plus.

• Professional appearance, confident demeanor, and strong attention to detail.

• Ability to remain calm, organized, and courteous in a fast-paced environment.

• Good organizational skills and basic computer literacy; experience with reservation systems is an advantage.

• Team-oriented mindset with the ability to work collaboratively in a multicultural environment.

• Flexibility to work shifts, weekends, and holidays as required.

• Alignment with the standards, values, and service culture of a five-star luxury hotel.

• Legal right to work in Italy.

ADDITIONAL INFORMATION

• A competitive package (base salary and yearly bonus)
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world! 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.