Hotel Manager (Captain) - Moxy Milan Malpensa Airport

Moxy Milan Malpensa Airport is now searching for an energetic and ambitious Hotel General Manager, (aka ‘’The Captain’’)

As the Moxy Captain you have an eye for details, and you know what is expected of you to give the guest a MOXY EXPERIENCE. You are proactive, kind, and helpful and you are a visible leader for the team. 

As a Captain you have a deep connection to the target guest and the brand’s core values – thoughtful, fun, and spirited. You understand and resonate with what MOXY is all about and focus your energy on bringing the MOXY experience to life for every guest and every Crew Member. 

They are responsible for setting up an environment where guests can serve themselves – because they believe self-service is the best service – in a thoughtful, intuitive manner. The responsibility includes everything from check-in and greeting, to the atmosphere in the lobby, the beverages served at the bar, the service delivery from crew members, the efficiency of check-out, and every step and interaction in between. The Captain is responsible for the heartbeat of the hotel.

You build relationships in the community and bring exciting events to the hotel. You construct a property atmosphere so that guests feel like they are seamlessly moving through the hotel, rather than just checking in and out. You will drive revenue for the business and will constantly focus on driving the profitability of the operation. You use your passion for the brand, your personality, and your ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment. 

The Captain is up and on their feet for most of the day, mingling and creating a buzzing atmosphere in the hotel, while maintaining a smooth operation behind the scenes to ensure the business is in order. Oh, and guess what? All the Captain’s drive and know-how, ultimately produces a hotel that is as profitable as it is fun – because that is what MOXY is all about.

KEY RESPONSIBILITIES

• Recruit and train the crew, as well as having the right tools needed to give the MOXY Experience.


• Make sure that the guest experience reaches the MOXY experience and is accurate to the MOXY Service Manual.


• Ensure social media is updated daily and follows MOXY's creative standards.


• Ensure a profitable hotel operation according to defined goals and ambitions. 


• Make sure that the hotel follows local law and regulation in every procedure.


• Be active and involved in the daily work of the crew. 


• Close cooperation with the sales and revenue team, to make sure business is coming in at the right price. 


• Be updated on the hotels forecast and be proactive to plan future operational actions. 

QUALIFICATIONS

• Minimum 4 years of hotel managerial experience


• Strong communication skills


• Fluent in English and Italian


• Marketing experience


• Social media knowledge and experience


• Event organisation


• Experience working abroad is a plus.

REPORTS TO

Chief Operations Officer

BENEFITS

• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide


• Discount on Food & Beverages at Marriott hotels worldwide


• Meal voucher of 5 euro per working day
  


• Twenty-two holidays

*****

About Hotel Co 51
Hotel Co. 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 25+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Denmark, Italy and Poland). The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

About Moxy® Hotels
Moxy offers a playful hotel experience for the young at heart. With 100+ properties open across Europe North America, and Asia Pacific, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all – forever giving its guests permission to Play On #atthemoxy. For more information, visit moxyhotels.com and Play On #atthemoxy on Instagram. Moxy is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits, including free nights and Elite status recognition.

About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 9,500 properties under 33 leading brands spanning 141 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program.