IDM Field Support Officer

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger. Every day, WFP works to ensure that nobody goes to bed hungry and that the poorest and most vulnerable, particularly women and children, are able to meet their food and other essential needs.
To reach people in need, WFP and partners often need to register, verify and enrol people into assistance programmes. WFP is careful about the amount of information that it requests from people and wants to make sure that all personal information that is collected by WFP and partners is managed securely and responsibly. WFP needs assurance that the right people are selected for assistance and receive the entitlements. Therefore, WFP country offices need the capabilities to securely collect information, verify beneficiaries and manage the enrolment and delivery processes in line with corporate standards and best practices.
The IDM Delivery System Unit in the Delivery Assurance Service (Supply Chain Division) in HQ has been tasked with leading on WFP’s corporate systems and services for identity management for WFP’s in-kind and cash-based transfers programmes. The Delivery System Unit intends to support WFP Country Offices and partners to perform secure, timely and effective registrations, verifications, enrolments, and delivery of entitlements. In some cases, the support to Country Offices and partners will be done through a service-model with clearly defined and agreed deliverables, transparent costs, and overall excellent service provision.
Job Purpose:
Support country offices and field operations to design and implement high-quality IDM operations. Communicate regularly with field staff and regional bureaus to document business requirements and map business processes to identify gaps and needs. Feed into the prioritization and development of features in corporate solutions in collaboration with relevant stakeholders. Perform user acceptance testing of corporate solutions to ensure that they meet business needs. Ensure overall excellent service provision, end-user, and client satisfaction (COs and beneficiaries). Maintain an updated stocktaking of corporate needs and capabilities and gaps related to registration, verification, enrolments and the delivery of cash-based transfers and in-kind assistance, and explore new use cases and technologies that add value to WFP’s operations. Receive and process requests from the field for changes to corporate IDM systems.

RESPONSIBILITIES:
1.Work closely with WFP’s subject matter experts, country teams and technical teams toprioritise change requests and new features in corporate solutions (including SCOPE).
2.Organize product demos, answer general service questions, and actively engage withinterested Country Offices and relevant stakeholders.
3.Support COs with the design and setup of digital roadmaps for operational systems and helptroubleshoot any issues during the rollout of corporate solutions and services.
4.Perform end-user testing to ensure solution consistency and excellent user experience.
5.Ensure an updated stocktaking of corporate capabilities and gaps related to registration,verification and enrolments.
6.Explore new approaches and innovations for running the business.
7.Deploy on mission, provide field support and deliver trainings as needed.
DELIVERABLES:
By the end of the contract the resource will have:
1.Demonstrated proficiency in drafting business requirements and designs of business processesfor registration, verification, enrolments, and assistance delivery.
2.Developed product roadmaps for key operational systems (including SCOPE).
3.Supported COs with the design and setup of digital roadmaps for operational systems.
4.Mapped current business capabilities and gaps.
5.Explored new or enhanced approaches to doing business (as needed).
6.Deployed on mission, if required.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
University Degree or Advanced University Degree in international relations, political
or economic science, business administration, computer and information systems or other relevant academic areas.
Experience:
At least 5 years of relevant progressive work experience in humanitarian or private
sector. Experience with designing and implementing humanitarian in-kind or cash programmes is valued.
Knowledge
& Skills:
Microsoft Office, data collection tools, ETL/ELT tools, database technologies, field
applications and project management methodologies are relevant. Experience and ability to effectively engage and coordinate across a variety of stakeholders. Knowledge of the Agile SCRUM methodology is desirable.
Languages:
Fluency (level C) in English with an intermediate knowledge of another official UN
language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of
WFP’s working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.