Inside Sales Associate (L. 68/99)

Multinational company located in Milan area is looking for an Inside Sales Associate, belonging to the Protected Categories pursuant to Law 68/99, to be included in the Sales Operations Team
The selected candidate, reporting directly to the Sales Operations Manager, will provide administrative support to divisional sales teams and work closely with other departments, in order to maintain the highest levels of internal and external client satisfaction.

The successful candidate will mainly be responsible for the following activities:
 

• Respond promptly to all internal and external client queries received, in order to optimise sales activities and provide the highest level of service to clients.
• Collaborate with internal departments to ensure all client requests are picked up within relevant timescales.
• Ensure the Sales teams compliance with policies and procedures.
• Communicate directly with distributors, and follow-up items as when required to ensure all client orders are shipped in line with requirements.
• Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals.
• Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis.
• Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them.
• Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the sales colleagues.

Qualifications and Skills required:
 

• Experience of working within a high performing team within a fast-paced, target driven environment
• High level of written and spoken English
• Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)
• Previous experience using administration and ordering systems (such as CRM)
• Customer focus
• Excellent time management skills
• Able to communicate well at all levels within the organisation and with external clients
• Team player and proactive individual contributor

The research is dedicated to candidates belonging to Protected Categories (Italian Law 68/99)