Inside Sales Specialist

Prepare accurate and timely quotations for customers.

Conduct daily follow-ups on offers, record key feedback (e.g., volume, customer response), and share insights with the Head of Sales and sales team.

Identify and qualify new customer opportunities (mainly via phone/online contact), present services, assess potential volumes, and transfer high-potential accounts to Outside Sales for further development.

Maintain and develop ongoing relationships with existing customer accounts of all sizes, ensuring loyalty, growth, and retention, while Outside Sales focuses primarily on acquiring new business.

Acquire new opportunities through phone calls, online meetings, webinars, and other commercial initiatives.

Manage customer accounts with a commercial and customer-oriented approach:

• Handle sales-related requests (quotations, agreements, specific commercial conditions)

• Forward shipment-related or operational requests (e.g., tracking, delays, complaints) to the Operations team

• When special requirements arise (e.g., invoicing formats, billing processes), coordinate with Operations for implementation

Work closely with Head of Sales, Branch Managers, and Product Teams to secure new business and support customer retention.

Communicate with overseas offices during the pre-sales/commercial qualification phase; shipment execution remains under Operations responsibility.

Analyze customer portfolio performance, identify risks, and monitor “Shipping Cuts” (lost customers) to implement corrective actions.

After acquisition, ensure a structured transfer of account information and documentation to Operations Team, who then handle shipment execution and customer follow-up.

Record all activities in SUGAR CRM/ Dynamics (according to SOPs), ensuring data quality and consistency of offer templates across branches.

Participate in all company-provided sales trainings.

Be able to prepare quotations across all four products (Air Import, Air Export, Sea Import, Sea Export), or coordinate with product experts when needed.

Bachelor’s degree in Business, Logistics, Supply Chain, International Trade, Marketing, or a related field

Experience in inside sales, customer service, or freight forwarding/logistics sales

Knowledge of Air & Sea Import/Export processes and quotation preparation

Strong communication, customer relationship management, and lead qualification skills

Proficiency with CRM systems (SUGAR CRM, Microsoft Dynamics, or similar) and Microsoft Office

Ability to coordinate with operations, product teams, and overseas offices in a fast-paced environment

Native-level Italian and professional working proficiency in English (written and spoken)