Issuing & Refund Operator

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Nature and aim of the position

Refund Global Blue Tax Free Forms at a Global Blue Refund Point.

Main duties and responsibilities

·       Verify and refund Global Blue Tax Free Forms

·       Ensure a satisfactory experience for our customers

·       Prevent refunding mistakes and fraud

·       Prepare reports as needed

·       Observe Global Blue policies, guidelines and procedures

·       The position may be part of a Downtown Cash Refund Office

Main KPIs

·       Number of refunded transactions

·       Refunding mistake ratio

Reporting and collaboration

·       Reporting line: Refund Supervisor or Airport Manager

·       Mainly cooperates with:

o   Peers at same and other Refund Points

o   Quality Assurance

o   Refund Manager

o   Merchants’ staff

o   Sales organization

 Background and Education

• Helpful: a commercial background
• Helpful: experience in face to face customer contact
• Helpful: experience in managing tills
• Helpful: airport experience
• Helpful: customer service experience

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance: Chinese, Russian, Arabic
• Must be dedicated to service and customer satisfaction
• Must be experienced in using office software
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Must be able to handle stress
• Must be nimble but thorough
• Must be a good team player
• Must be flexible in terms of working hours
• Previous working experience is a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.