IT Expert Senior

Location: | Job-ID: 218496 | Contract type: Standard | Business Unit: IT Consulting

Life On The Team

Computacenter are looking for an Enterprise Observability Consultant with an in-depth understanding of Observability platforms and technologies ranging between Vendor Specific products e.g. Dynatrace, Splunk, Grafana, Cribl etc. & Open-Source Observability projects e.g. Open Telemetry, Prometheus, Grafana OSS etc. You will be responsible for providing Observability platform delivery expertise to deliver advisory, design & implementation services that meets our customers business requirements within their overall observability strategy. The role will also involve staying at the forefront of new technologies and new vendors, working within the Enterprise Observability Practice. 

Main Responsibilities

Observability Strategy & Advisory

•        Lead discovery workshops to assess observability maturity and define tailored roadmaps aligned to business and IT objectives


•        Assess current monitoring and observability maturity for Enterprise Organisations & recommend tooling strategies, often leveraging platforms like Dynatrace for full-stack visibility


•        Translate business and technical requirements into actionable observability use cases to support change management and enablement initiatives


•        Advise on tools, platforms, and best practices (e.g., OpenTelemetry, SIEM vs Observability, Telemetry Management, SRE principles)

Architecture & Solution Design

•       Design end-to-end observability architectures, including Logs, metrics, traces, profiles etc., Distributed tracing frameworks/APM tooling, Infrastructure & cloud monitoring, Synthetic and real‑user monitoring


•       Create telemetry data pipelines and instrumentation strategies


•        Ensure scalable, secure, and cost‑efficient observability patterns

Tooling Implementation

•        Deploy and configure observability platforms such as Dynatrace, Splunk, Grafana Cloud, Cribl, Elastic


•        Implement OpenTelemetry collectors, agents, and SDK instrumentation strategies


•        Build dashboards, alerts, and automation workflows


•       Integrate Observability platforms with ITSM, AIOps, Event Management platforms

Troubleshooting & Performance Engineering

•       Analyse application, infrastructure, and network performance issues.


•        Lead root‑cause analysis and performance optimisation initiatives.


•        Enable proactive detection through anomaly detection and alert tuning.

What You Need

• Expertise in observability frameworks, telemetry pipelines, and service mesh integrations.


• Deep understanding of observability pillars: metrics, logs, traces, and user experience.


• Expert Level Familiarity with Products such as Dynatrace, Splunk, Grafana Cloud, Cribl (experience with at least two product sets)


• Strong understanding of Observability platform architecture, including Telemetry Storage, OpenTelemetry support, and cloud integrations.


• Experience with Dynatrace/Splunk/Grafana APIs, tagging strategies, and problem detection workflows.


• Proficiency in scripting (Python, Bash) and automation tools (Terraform, Ansible).


• Strong stakeholder engagement and communication skills.


• 10+ years in consulting, enterprise design, and implementation roles

Desirable

• Professional Level Certifications in Observability products/OpenTelemetry Associate Certification/Prometheus Associate Certification


• Familiarity with DevOps and Platform engineering ways of working with associated tools (CI/CD, git, automation etc.)


• Working level understanding of Cloud/Cloud Native Observability technologies (AWS CloudWatch, Azure Monitor, eBPF, Prometheus etc.)


• Good understanding of networking principles related to Observability protocols (Syslog, SNMP, OTLP etc.)


• Experience integrating Observability platforms with ITSM and alerting platforms


• Cloud/CNCF certifications

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

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