IT - ILS Administrator - Polaris

The ILS Administrator is part of a team responsible for the administration and support of the Polaris ILS for multiple library systems across the United States, each with their own unique policies, workflows and service priorities. This position ensures optimal system performance, supports public service operations (circulation, cataloging, acquisitions), and enhances patron access to library resources. The ILS Administrator works collaboratively with library staff, vendors and operational teams to maintain and improve system functionality and support a high-quality customer experience across all library locations..

• Administer and maintain the Polaris ILS, including system configuration, permission management and user account creation across multiple library organizations 
• Support and troubleshoot circulation functions, including loans, holds, renewals, fine management and notifications, in alignment with each library’s individual policies
• Manage system upgrades, releases, hotfixes and support cases in coordination with the vendor
• Maintain patron database integrity, including registration workflows and data standards
• Manage integrations with third-party services such as discovery layers, e-content providers, online payment systems and SIP2/NCIP/API authentication systems
• Oversee bibliographic and item record integrity and support cataloging workflows
• Assist with the creation of reports to support library operations, collection analysis and statistical reporting
• Perform data clean-up, normalization and bulk record updates
• Provide frontline and escalated support to library staff across all departments
• Develop training materials and conduct staff training sessions for Polaris workflows
• Other duties as assigned

• Demonstrated experience administering an ILS in a public library setting (Polaris ILS preferred but candidates with experience in comparable platforms will be considered)
• Strong customer service orientation with a solid understanding of circulation, patron services, cataloging and acquisitions workflows
• Familiarity with MARC records and library metadata standards
• Experience with SIP2, APIs, and system integrations
• Basic knowledge of Windows Server environments and networking concepts
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical library staff
• Ability to work independently with minimal supervision and follow through on tasks without close supervision
• Excellent troubleshooting and problem-solving skills

Preferred Qualifications

• MLS/MLIS preferred
• Familiarity with SQL querying as a supplemental tool for data retrieval, reporting, or system analysis
• Familiarity with SSRS or other library reporting tools
• Experience working in a library consortium or multi-branch system

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Working Conditions

This is a fully remote, full-time position which includes scheduled on-call rotations (approximately one week per month). Candidates must have a reliable internet connection and a dedicated workspace suitable for independent professional work. Occasional virtual meetings will be expected. Some flexibility in scheduling is required to accommodate the needs of libraries across different time zones and operating hours. 

BENEFITS

LS&S offers a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Life Insurance (Basic, Voluntary,and AD&D)
• Short-Term and Long-Term Disability Insurance
• Paid Time Off (Vacation, Sick Leave, and Holidays)
• Tuition Assistance Program
• Professional Development and Training Opportunities
• Employee Wellness Resources

Compensation $70,000 - $75,000 Annually

• Location Limitations - Please note at this time, we are only accepting applications from candidates based in the following states:
   AZ,CA,DC,FL,GA,IL,IN,KS,KY,MA,MD,ME,MI,MN,MO,NC,NM,OK,SC,TN,TX,UT,VA,WI