IT Regional Support Technician

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Primary Function of Position:

The IT Regional Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications.

Roles and Responsibilities:

• Responding requests for IT assistance directly from corporate and field users, or as escalated from Tier I or II support
• Document and maintain processes, best practices, knowledge base and training materials
• Support all building needs including computers, printers, copiers, meetings, A/V
• May act as “local hands” for Infrastructure, security, and facilities teams
• Manage or participate in various assigned projects as needed
• Ensure company and departmental goals as defined by management are met completely and on time
• Communicate with management to provide timely reporting of issues, status, and resolutions
• Work closely with IT Operations and collaborate with employee departments on site to support meetings and maintain the video conferencing infrastructure
• Coordinate with Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
• Support core services such as DHCP, DNS, WINS in an Active Directory environment
• Install software, troubleshoot issues, and respond to alerts from SCCM
• Miscellaneous building and meeting support requirements
• Manage local IT vendor relationships and scheduling as required for A/V, Networking, Security, and Printer support
• Maintain adequate equipment inventory by planning, ordering, receiving, restocking, accounting, and storing equipment to maintain adequate stocking levels
• Conduct regular inventory counts to ensure accuracy and compliance with processes

Required Knowledge, Skills, and Experience:

• Associate’s degree, relevant technical certifications, or equivalent work experience is required
• At least 3 years’ experience supporting a Windows operating system computing environment
• Experience troubleshooting complex problems
• Must have strong customer service skills, organizational skills, and ability to work with minimal supervision
• Must have excellent communication skills both verbal and written. English and Italian are required, Spanish is nice to have.
• Experience using helpdesk software and managing assignment queue
• Knowledge of Microsoft desktop operating systems
• Knowledge of networking
• Experience working in a manufacturing environment is a plus
• Weekend and non-business hours support required as needed
• Relevant certifications such as CCENT or higher, various MCITP, Security+, A+, and ITIL are desired
• Should be flexible and able to complete projects outside normal daily duties as needed
• Able to repeatedly lift and move equipment such as computers and monitors (approx. 25lbs)
• The role requires to work onsite five days a week, in Cerro Maggiore area.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.